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Participant
August 27, 2014
Question

Adobe Acrobat trial version installation suggeded somehow, but I cannot save a file I have changed from Word to PDF.

  • August 27, 2014
  • 1 reply
  • 500 views

The installation of Acrobat trial version for 30 days seemed to succeed but after making a pdf file I could not save it into my own libraries on my computer. In the first case the system told that the trial time is over! How come? I had just installed it. Then I tried again, but now the system is requiring a "serial number". Then it said that I can find it there and there. I tried to log in there but it did not accept my password which I had just used. Ok. I changed the password and it was accepted by Adobe. But I never got any serial number anywhere. Then I tried to install Acrobat through another way. I have had Adobe Cloud and Premiere already for years. I tried to load Acrobat through there. I succeeded, but same problem again: "The trial time is 00 days". Then I also noticed that my old Adobe Reader has vanished somewhere. I could not open any pdf files I have received and opened before. I tried to re-install the Reader. No success because "the trial time is over" !!! What should I do? Maybe I can try to ask my friends to change the Word files into the pdf-versions but I need my Adobe Reader!

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1 reply

Ashubijalwan1
Adobe Employee
Adobe Employee
August 28, 2014

Hi There,

Could you please confirm, if you have installed Acrobat XI pro through CC package under exception folder?

Thanks,

Ashish

Participant
August 28, 2014

Hi,

Problem is solved. Someone called me and fixed the Adobe Acrobat and Reader.

Thaks,

Erkki