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Geertje Burgers
Participating Frequently
October 21, 2024
Answered

adobe app license error

  • October 21, 2024
  • 1 reply
  • 2132 views

i have error message license is still valid for 7 days when starting the photoshop app or illustrator app in my creative cloud apps.

I have a license that has already been paid for and is continuig to be paid.

The probles are with the update

2025 for photoshop

 

My mac is not updated yet for Sequoia?

 

Is that the problem?

    Correct answer Anshul_Nautiyal

    Hi @Geertje Burgers,

     

    Please note that the latest version of Photoshop is compatible with macOS starting from macOS Ventura (version 13.5.1) and cannot be installed on macOS v11.x (Big Sur) or earlier versions.

    Could you please confirm if you're experiencing this issue with all Creative Cloud applications or only with Photoshop and Illustrator? If the issue affects all apps, I recommend reassigning the license to your account via the Adobe Admin Console. This ensures the license is correctly applied to your Adobe ID.

    Additionally, please check the following to help resolve the issue:

    1. Network Endpoints: Ensure that access to the required Adobe Creative Cloud network endpoints is allowed in your environment. For a detailed list of the endpoints, see Adobe's documentation on Creative Cloud Network Endpoints.

    2. Firewall and Antivirus Settings: Review your firewall and antivirus settings to ensure they are not blocking Adobe services. For more details, refer to Adobe's guide on Troubleshooting Creative Cloud Download and Install Issues.

    3. Proxy Server: If you're using a proxy server, verify the proxy settings are correctly configured for Creative Cloud apps. For guidance, see Adobe’s instructions on Proxy Support for Creative Cloud Apps.

    Please let me know if the issue persists after following these steps, and we’ll assist you further.


    ^AN

    1 reply

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    October 21, 2024

    Hi there,

     

    Thank you for reaching out. Upon reviewing your account, I can confirm that you have an active Teams subscription associated with the Adobe ID you used to submit your query.

    To resolve the licensing issue you're encountering, please try the following steps:

    Sign Out and Sign Back In: Sometimes, logging out and back in can refresh the license information. You can do this through the Creative Cloud desktop app by clicking on your profile icon and selecting "Sign Out." Once signed out, log back in using your Adobe ID.

    Launch Applications from the Creative Cloud Desktop App: Instead of launching Photoshop or Illustrator directly, try opening them through the Creative Cloud desktop app. This can help synchronize your license with the application.

    Reassign License via Admin Console: If the issue persists, I recommend reassigning the license to your account via the Adobe Admin Console. This can help ensure that your license is correctly applied to your Adobe ID.

     

    Additionally, please review the attached document that provides detailed instructions for resolving this issue specifically for Teams accounts: https://adobe.ly/48eAI92

     

    Should you encounter any further difficulties after following these steps, don’t hesitate to reach out, and we’ll be happy to assist further.

     

    Regards,


    ^AN

    G
    Geertje BurgersAuthor
    Participating Frequently
    October 21, 2024

    Hi Anshul Nautiyal

     
    Thank you for your answer
     
    I have already logged out and logged in and i also opened photoshop via the creative cloud desktop, but this does not solve it
     
    I do understand the link for further solutions and i only have 1 account. Will i soon no longer be able to use my apps? this is really terrible.
     
    It could be that i have not yet updated my mac to the new sequoia? 
    it happening after the update adobe photoshop 2025 the latest
     
    I hop you can help me
     
    Kind regards Geertje Dijkstra-Burgers
     

     

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    October 21, 2024

    Hi @Geertje Burgers,

     

    Please note that the latest version of Photoshop is compatible with macOS starting from macOS Ventura (version 13.5.1) and cannot be installed on macOS v11.x (Big Sur) or earlier versions.

    Could you please confirm if you're experiencing this issue with all Creative Cloud applications or only with Photoshop and Illustrator? If the issue affects all apps, I recommend reassigning the license to your account via the Adobe Admin Console. This ensures the license is correctly applied to your Adobe ID.

    Additionally, please check the following to help resolve the issue:

    1. Network Endpoints: Ensure that access to the required Adobe Creative Cloud network endpoints is allowed in your environment. For a detailed list of the endpoints, see Adobe's documentation on Creative Cloud Network Endpoints.

    2. Firewall and Antivirus Settings: Review your firewall and antivirus settings to ensure they are not blocking Adobe services. For more details, refer to Adobe's guide on Troubleshooting Creative Cloud Download and Install Issues.

    3. Proxy Server: If you're using a proxy server, verify the proxy settings are correctly configured for Creative Cloud apps. For guidance, see Adobe’s instructions on Proxy Support for Creative Cloud Apps.

    Please let me know if the issue persists after following these steps, and we’ll assist you further.


    ^AN

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