adobe app license error

[Geertje Burgers]

i have error message license is still valid for 7 days when starting the photoshop app or illustrator app in my creative cloud apps.

I have a license that has already been paid for and is continuig to be paid.

The probles are with the update

2025 for photoshop

My mac is not updated yet for Sequoia?

Is that the problem?

[Anshul_Nautiyal]

Hi there,

Thank you for reaching out. Upon reviewing your account, I can confirm that you have an active Teams subscription associated with the Adobe ID you used to submit your query.

To resolve the licensing issue you're encountering, please try the following steps:

Sign Out and Sign Back In: Sometimes, logging out and back in can refresh the license information. You can do this through the Creative Cloud desktop app by clicking on your profile icon and selecting "Sign Out." Once signed out, log back in using your Adobe ID.

Launch Applications from the Creative Cloud Desktop App: Instead of launching Photoshop or Illustrator directly, try opening them through the Creative Cloud desktop app. This can help synchronize your license with the application.

Reassign License via Admin Console: If the issue persists, I recommend reassigning the license to your account via the Adobe Admin Console. This can help ensure that your license is correctly applied to your Adobe ID.

Additionally, please review the attached document that provides detailed instructions for resolving this issue specifically for Teams accounts: https://adobe.ly/48eAI92

Should you encounter any further difficulties after following these steps, don’t hesitate to reach out, and we’ll be happy to assist further.

Regards,

^AN

[Geertje Burgers]

Hi Anshul Nautiyal

Thank you for your answer

I have already logged out and logged in and i also opened photoshop via the creative cloud desktop, but this does not solve it

I do understand the link for further solutions and i only have 1 account. Will i soon no longer be able to use my apps? this is really terrible.

It could be that i have not yet updated my mac to the new sequoia? 

it happening after the update adobe photoshop 2025 the latest

I hop you can help me

Kind regards Geertje Dijkstra-Burgers

[Anshul_Nautiyal · Accepted solution]

Hi @Geertje Burgers,

Please note that the latest version of Photoshop is compatible with macOS starting from macOS Ventura (version 13.5.1) and cannot be installed on macOS v11.x (Big Sur) or earlier versions.

Could you please confirm if you're experiencing this issue with all Creative Cloud applications or only with Photoshop and Illustrator? If the issue affects all apps, I recommend reassigning the license to your account via the Adobe Admin Console. This ensures the license is correctly applied to your Adobe ID.

Additionally, please check the following to help resolve the issue:

1. Network Endpoints: Ensure that access to the required Adobe Creative Cloud network endpoints is allowed in your environment. For a detailed list of the endpoints, see Adobe's documentation on Creative Cloud Network Endpoints.

2. Firewall and Antivirus Settings: Review your firewall and antivirus settings to ensure they are not blocking Adobe services. For more details, refer to Adobe's guide on Troubleshooting Creative Cloud Download and Install Issues.

3. Proxy Server: If you're using a proxy server, verify the proxy settings are correctly configured for Creative Cloud apps. For guidance, see Adobe’s instructions on Proxy Support for Creative Cloud Apps.

Please let me know if the issue persists after following these steps, and we’ll assist you further.

^AN

[Geertje Burgers]

Thank you but how can i? reassigning the license to your account via the Adobe Admin Console. This ensures the license is correctly applied to your Adobe ID. i looked in my account and the only person is activaded

Sorry for my bad englisch.  My mac is ventura now

[Geertje Burgers]

And all apps are with this problem

[Anshul_Nautiyal]

Since your Mac is now updated to macOS Ventura, you're on a supported version. To refresh your license via the Adobe Admin Console:

1. Sign in: Go to https://adobe.ly/3UkTPbY and log in.
2. Navigate to Users: Find your name or Adobe ID in the user list.
3. Reassign the License: Remove and reassign the license under "Products" or "Licenses" for the apps you're using.

Let us know if it helps.

Regards,
^AN

[Geertje Burgers]

I think i know where the problem is!

There is still an error message in my account for the payment

I ativaded a new credit card last month and keep doin this, and the payment has been made but the error is still ther

[Anshul_Nautiyal]

Hi there,

If you're also experiencing payment-related issues, I recommend reaching out directly to Adobe Support. You can do this by signing into the Admin Console and navigating to the Support section.

For more detailed guidance, please refer to the documentation provided. 

Let us know if resolving the payment issue also helps with your application-related problems.

^AN