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Adobe app Permission may be required

New Here ,
Aug 15, 2022 Aug 15, 2022

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Hi, I'm having issue where I can't seem to use Photoshop on Windows 10 Pro build 19044. I have the Photoshop license already assigned in the Adobe Admin console by admin.

I have try change AppsPanel to true in ServiceConfig.xml file, logout login the Create Cloud Desktop multiple times, restart machine too.

 

I attached some image for more information (I signed in with Organization profile)

1.png2.png3.png4.png

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correct answers 1 Correct answer

Community Expert , Aug 15, 2022 Aug 15, 2022

If you are using the Enterprise Admin console you need to contact your IT Admin for support. They can intiate a ticket with Adobe Support if they cannot resolve the issue.

 

Adjusting the ServiceConfig file only works if your profile has propegated from the Admin panel with the right permissions. It does take time (sometimes up to 24 hours) depending.

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Community Expert ,
Aug 15, 2022 Aug 15, 2022

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If you are using the Enterprise Admin console you need to contact your IT Admin for support. They can intiate a ticket with Adobe Support if they cannot resolve the issue.

 

Adjusting the ServiceConfig file only works if your profile has propegated from the Admin panel with the right permissions. It does take time (sometimes up to 24 hours) depending.

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New Here ,
Aug 15, 2022 Aug 15, 2022

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The Enterprise Admin console does show that the user have Photoshop assigned.image.png

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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Thats correct, but did they give the user permissions to install manually? Normally in an Enterprise scenario the Admin will deploy the products through an install package created by the Portal. If you expect users to manually manage their own apps, that is an option in the Admin panel.

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New Here ,
Aug 16, 2022 Aug 16, 2022

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Yes, thank you for the information. The issue has been resolved. I got the email from Adobe last night. It is just a delay in the process.

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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Correct - it can take up to 24 hours depending on your specific setup with authentication and how IT is pushing updates.

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