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MacPhobic
MacPhobic
Inspiring
July 22, 2016
Question

Adobe Application Manager is missing or damaged

  • July 22, 2016
  • 2 replies
  • 3708 views

When we try to launch Updates from the Help menu from any of our CC Web Design apps on our Mac workstations we get the following error:

How do we fix? Thanks!

    This topic has been closed for replies.

    2 replies

    Ric5
    Ric5
    Inspiring
    August 15, 2016

    harpercollins and others...

    I just heard back from the tech at Adobe and this was confirmed as a bug that they are working on. There are a number of tickets opened on this. They expect a fix and promised to let me know when it comes out. (He didn't say so directly, but it sounded like it's something that is getting fixed on their end and not something we'll have to take action on.)

    (And if anybody found this helpful, I'd be grateful for the Helpful points or at least a Like. Getting by second bar of credibility was really exciting.)

    Ric5
    Ric5
    Inspiring
    July 25, 2016

    Usually, reinstalling the AAM from the download will fix this for us.

    Ric

    MacPhobic
    MacPhobicAuthor
    Inspiring
    July 31, 2016

    Didn't work. What else you got?

    Ric5
    Ric5
    Inspiring
    August 10, 2016

    harpercollins​,

    Right now, I'm just using RUM to pull updates from Adobe to the workstations (no server), running it either interactively or remotely (Apple Remote Desktop). I do have a server (Mac) I can use, but with only a handful of workstations in my domain, a RUM server wasn't very high on my list of things to do. Perhaps it should be now?

    Ric


    harpercollins​

    I did hear back from support. Their reply was:

    Thank you for sharing the update on this issue, There seem　to be an ongoing issue with interactive updates in an Ausst setup environment .

    Our product engineering team is working on this. In case of any queries feel free to respond to this email.

    The new update to RUM (available from the Enterprise Dashboard) fixed my problem with RUM installs but it looks like they have some work to do on the interactive ones.

    Ric

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