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MacPhobic
MacPhobic
Inspiring
July 22, 2016
Question

Adobe Application Manager is missing or damaged

  • July 22, 2016
  • 2 replies
  • 3702 views

When we try to launch Updates from the Help menu from any of our CC Web Design apps on our Mac workstations we get the following error:

How do we fix? Thanks!

    This topic has been closed for replies.

    2 replies

    Ric5
    Ric5
    Inspiring
    August 15, 2016

    harpercollins and others...

    I just heard back from the tech at Adobe and this was confirmed as a bug that they are working on. There are a number of tickets opened on this. They expect a fix and promised to let me know when it comes out. (He didn't say so directly, but it sounded like it's something that is getting fixed on their end and not something we'll have to take action on.)

    (And if anybody found this helpful, I'd be grateful for the Helpful points or at least a Like. Getting by second bar of credibility was really exciting.)

    Ric5
    Ric5
    Inspiring
    July 25, 2016

    Usually, reinstalling the AAM from the download will fix this for us.

    Ric

    MacPhobic
    MacPhobicAuthor
    Inspiring
    July 31, 2016

    Didn't work. What else you got?

    Ric5
    Ric5
    Inspiring
    August 11, 2016

    Isn't this just dandy! Well, RUM appears to be working so for now, at least we have a workaround. Did they say they would reach out to you if and when they have a fix?


    My reply to the email from them that I quoted asked just that. I also provided a link to this thread. Whether or not they tell us when they have a solution remains to be seen. This may show up as an update to the Adobe Application Manager (AAM) or it could come through as part of some trivial component that we'll never notice.

    Ric

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