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informationt28534131
Participant
September 18, 2018
Answered

Adobe CC 2018 on Mac - Asking to Sign in

  • September 18, 2018
  • 1 reply
  • 371 views

My institution has Enterprise Adobe CC. This summer, I created a package, and installed it on all 25 machines in the room we have (We have a total of 30 licenses I believe).

A number of the machines (All same version of OS X, Sierra I believe), all installed with the same package. A number of them are asking for Dreamweaver and Dreamweaver only, for a sign in. Other machines in the room do not ask of this when signing in.

I'm unsure of what to do next as far as troubleshooting goes, and the next time that Dreamweaver is required for a classes are Thursday,  the 20th.

This topic has been closed for replies.
Correct answer alisterblack

Please refer to the following document

https://helpx.adobe.com/creative-cloud/kb/reactivate_archived_computers_device_licensing.html

1 reply

alisterblack
alisterblack
Inspiring
September 19, 2018

What kind of license do you have for your lab? Device licenses or a serial number? I assume you are not using Named User as a sign-in is the expected behaviour for that license type.

For the first two you can build a file that will roll out the license again to the machines. See Adobe Creative Cloud license package

I
informationt28534131Author
Participant
October 11, 2018

They are device licenses. For current crop of machines I just build the license rollout and updated them all. However, we have renewed our licensing, and I as of this week built a new deployment package. Upon using it, however, it's still as if the license hasn't been renewed, and I have to do the process again for it to work. Any idea of what's causing it, and how to get it to update in the Adobe Admin console so it'll build the package with the correct licensing?

alisterblack
alisterblackCorrect answer
Inspiring
October 12, 2018

Please refer to the following document

https://helpx.adobe.com/creative-cloud/kb/reactivate_archived_computers_device_licensing.html

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