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T
TatsukiDev
Participant
October 10, 2019
Answered

Adobe CC: Conflicts between enterprise edition and individual edition

  • October 10, 2019
  • 4 replies
  • 1009 views

I was using Adobe CC enterprise edition (provided from my university) until recently. Now I have to switch to my individual edition because the latest macOS Catalina doesn't support app installers that contain 32bit components and the university's IT administrator won't seem to provide 64bit installers. (Enterprise apps can only be installed through the installers provided from the IT administrator)

 

When I switch from enterprise account to individual account the Adobe CC manager keeps telling me I need permissions from my IT administrator to install additional apps, which doesn't make any sense because I already signed out once and signed in again to my individual account.

 

Do I have to unsubscribe my enterprise account to use my individual account? I'm fine with unsubscribing the enterprise version but since the IT administrator hesitates to give support on Adobe CC I'm worried I won't be able to use Adobe CC until the license expires next April.

This topic has been closed for replies.
Correct answer Bani Verma

Thank you for sharing the details with me. 

I can see you have now purchased a new subscription, were you able to install and activate the apps with this new subscription? 

Are you still facing conflict issues?

If yes, then I would recommend you to uninstall the Creative Cloud desktop app from your machine manually and then run the Adobe Creative Cloud Cleaner Tool and remove its components installed on your machine: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

All the steps are shared in the above help document, let me know if you have any questions about the steps listed. 

Thanks, 

Bani

 

4 replies

T
TatsukiDevAuthor
Participant
October 23, 2019

I managed to switch to my individual account on my laptop but the solution did not work for my desktop computer. I solved by deleting "/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml" and signing in again to Adobe Creative Cloud Desktop app if someone is still struggling with the same problem.

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
October 11, 2019

Thank you for sharing the details with me. 

I can see you have now purchased a new subscription, were you able to install and activate the apps with this new subscription? 

Are you still facing conflict issues?

If yes, then I would recommend you to uninstall the Creative Cloud desktop app from your machine manually and then run the Adobe Creative Cloud Cleaner Tool and remove its components installed on your machine: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

All the steps are shared in the above help document, let me know if you have any questions about the steps listed. 

Thanks, 

Bani

 

T
TatsukiDevAuthor
Participant
October 12, 2019
After I ran the uninstallation app and the CC cleaner tool I was able to successfully install and open apps from Adobe CC manager for my individual account!
    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    October 14, 2019

    Great! thanks for sharing the update.

    For any further queries related to your Creative Cloud individual subscription please use the following board 'Get Started', experts there will be able to help you better.

    T
    Test Screen Name
    Legend
    October 10, 2019

    Nothing is yet certified for Catalina. Far too early to upgrade anyway. Suggest you roll back and stay with the university. They may catch up in a few months, but I wouldn't count on it. 

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      October 10, 2019

      Hi, 

      I have reviewed the Adobe ID you have utilized to post here and found there were two individual subscriptions purchased with this ID and both are canceled. 

      Is there any Adobe ID (email address) you might have used to purchase the individual subscription? If yes, kindly share that with me in a personal message. 

      Also, please make sure the Adobe ID's for your Enterprise account and Individual account is different.

       

      To send a personal message, follow the steps given here: How to send 'Personal Message' to someone in the community.

       

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