Adobe CC Education License and Trial Error

Question

Hello,So I'm managing 15 device licence for educational purpose.I did deploy my licenses on the educational devices, 14 of them, and the console is showing me that I still have 3 licence not activated.That maybe because those devices never launches Adobe, so not a bid deal.But I have this probleme now, I did deploy one package on my computer, a macbook pro, all was fine.Till I revoke the licence, and deploy the package on a iMAC.But after that, I get authorization to deploy one to my mac since there's some licence not activated.But between that, I was using the trial version of those products (Ps, Ai, Id, Xd), on the Adobe CC account that we use to manage the devices licences.And now the trial shows up on that account.After deploying again the package to my macbook, it didn't activate a licence, instead it did use the trail licence, and since the trial expire, I can't acces the programs.I did uninstall, remove all adobe files, even on system level, but when I redeploy the package, it always asking to activate licence, even without logging in to Adobe CC.Can an expert help me ?Regards,

alisterblack · Accepted Answer

Sometimes there can be a problem if you are signing in with an Adobe ID on the same machine, as any entitlement attached to the Adobe ID can be picked up instead of the device license. For this reason we usually recommend not to include the Creative Cloud Desktop Application as this asks for a sign-in.

To remove existing licenses you can do the following.

Sign out of the Creative Cloud desktop application, and quit the application completely using the instructions here.

Remove the contents present inside the SLCache, SLStore, and OOBE folders.

SLCache

Windows 64 bit - C:\Program Files (x86)\Common Files\Adobe\SLCache\

Windows 32 bit - C:\Program Files\Common Files\Adobe\SLCache\

Mac - /Library/Application\ Support/Adobe/SLCache

SLStore

Windows - C:\ProgramData\Adobe\SLStore

Mac - /Library/Application\ Support/Adobe/SLStore/

OOBE

Windows - C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Mac - /Users/<user folder>/Library/Application Support/Adobe/OOBE

Relaunch Creative Cloud application and sign back in to it.

You would then need to re-apply the device license. See the section on migrating licenses in this document Creative Adobe Creative Cloud license package

alisterblack · Answer

Hi,Can you try building a new package containing your device license and deploying that?See Manage your Adobe Creative Cloud for education device licenses

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