Known Participant

Question

Adobe CC - Managed Package Install - .msi Installer Fails

Forum|Forum|1 year ago
September 5, 2024
2 replies
7722 views

I have created a managed package in the Adobe Admin Portal for the Adobe Creative Cloud client. Wheen I download the package .zip and extract the contents, I am only able to install the package via the setup.exe file, not the included <package name>.msi file.

I contacted Adobe Support, who reviewed the issue and requested a copy of the PDAP.log file which I provided. I was then told that the "backend team" said that this is not something that Adobe provides support with despite Adobe creating/providing the MSI file.

How can I get assistance in reviewing the PDAP.log and any other logs to determine what the specific issue is as accurately as possible?

This topic has been closed for replies.

B

Bani_Verma

Adobe Employee

Hi there,

Thank you for updating the support team. I’m glad to hear your issue is resolved!

Could you please share the steps or solutions that helped you? This information would benefit other community members having trouble with similar problems.

ChimiChangaAlabamaAuthor

Known Participant

From my post above:

That is simply untrue. Double-clicking an msi file will trigger msiexec to install an msi package. This has been a function of Windows Installer for 25 years now.

It's only the Adobe package that is having issues in my environment. I was able to resolve this on my end by moving the unzipped package contents, retaining the folder structure and contents, to a local drive. For whatever reason, running this package from a network or cloud location simply does not work.

This is the only msi I have in my environment that does this. It seems as though something with how Adobe Admin Console is creating the package and relying on it's dependcies is the cause of this.

I would be interested in hearing from @defaultwqzlq95wzj9q to know if this solved his problem or if there was another solution on their end.

D

defaultwqzlq95wzj9q

Participating Frequently

I'm trying to run the MSI from the C:\users\user\desktop and C:\users\user\downloads folder and having no luck. I've initially was trying to deliver the package using OMA-URI ( ./Device/Vendor/MSFT/EnterpriseDesktopAppManagement/MSI/ProductID/DownloadInstall) which is how I've installed many many MSI's to managed PC's without any problems.

Not sure if it has any affect but I'm trying on Windows 10 computers.

Bani Verma

Community Manager

Hi there,

It sounds like you're working on installing the package on your client's machine. To better assist you, please share which deployment tool you use for this process.

In the meantime, you might find the following document helpful for guidance on MSI installers or packages: Adobe Admin Guide on Command Line Installation.

^BS

ChimiChangaAlabamaAuthor

Known Participant

Hi there. Please note, I am not using any deployment tool at this point. I have downloaded the managed package generated by the Adobe Admin Console. I have unzipped the package and am attempting to install locally with the provided .msi file, as shown in this screenshot.

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Anshul_Nautiyal

Community Manager

Hi there,
Apologies for the frustrating experience.

Can you please create a fresh package and try to install it on a similar or different machine to rule out whether it is not a corrupt package or a machine issue? If you still need help, please open a case or start a chat from the Support tab in the Adobe Admin console.
See: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Thank you.

A.N

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