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Adobe CC Package Deployed & Installed, Only Acrobat Appear

Forum|Forum|4 years ago
April 21, 2021
2 replies
786 views

Hey everyone,

To be brief, I created a CC K-12 licensing package for Mac OS that includes PS, AI, ID, Acrobat, and a few other CC apps. The package is set to shared-device licenses. I deployed it to another device that's complete free of CC files, it has successfully installed, but I'm unable to see anything in my applications folder other than:

"Adobe" folder with "AdobePatchFiles" folder within it
Adobe Acrobat DC
"Adobe Creative Cloud" folder that's completely empty
"Adobe Digital Editions.app"

Is there a further step that needs to be taken? Any help is appreciated, thanks!

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Correct answer SuJoshi

Hello,

By default, the creative cloud desktop app will be included with a license file when you create a shared device license package.

Please confirm if you got the confirmation like "installation successfully" when you tried to install the package.

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Nancy O'Shea— Product User & Community Expert

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Also, is there a way to create a package without CC desktop application so students do not need to log in (I do not have ARD purchased)?

Community Manager

Correct answer

Community Manager

Hello,

By default, the creative cloud desktop app will be included with a license file when you create a shared device license package.

Please confirm if you got the confirmation like "installation successfully" when you tried to install the package.

Participant

That's correct, it said "installation successful".