Adobe CC Package Failing to Install on M1 Mac

Question

I cannot get a package from the Adobe Admin Console to install on an M1 Mac. I built the package for named user license and picked self service. I downloaded the package downloader, then downloaded the installer package. Then I followed the steps located here: https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html. I get an installation failed when installing. Here are some screenshots and install.log excerpt.

SuJoshi · Accepted Answer

Installation failed when running the pkg locally on the M1 MacBook using Terminal and root. When I just double-clicked the pkg to install, it failed at the verifying package part.

Hello ryanl22862139,

Kindly try to create a new package from the admin console as it seems an additional option is now available for M1-chip devices and check if you are still facing issues in installing it.

SuJoshi · Answer

Kindly confirm if you are deploying the package using any deployment tool. Try using the Root account and check if you are getting the same behavior. If yes, I would recommend collect the logs using the log collector tool and share them with us so that we can investigate the issue.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded