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February 28, 2017
Answered

Adobe CC Scout installer certificate error

  • February 28, 2017
  • 2 replies
  • 801 views

Hi there,

Running the silent installer for Adobe CC Scout downloaded using the Creative Cloud Packager comes up with the following error on installation on Mac OSX 10.10 ~ 10.12

Is Adobe updating the package certificates?

===============

02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | Installer Operation: InstallThirdPartyPayloadOperation

02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | Installing third party payload

02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | Running Apple Package : ~/Downloads/Scout_Install.pkg/Contents/Resources//Setup/ASCT1.1.3/Scout_1_1_3_LREFJC.pkg

02/28/17 12:21:28:332 | [INFO] |  | OOBE | DE |  |  |  | 40921 | installer: Package name is Adobe® Scout

02/28/17 12:21:28:332 | [INFO] |  | OOBE | DE |  |  |  | 40921 | installer: Certificate used to sign package is not trusted. Use -allowUntrusted to override.

02/28/17 12:21:28:332 | [INFO] |  | OOBE | DE |  |  |  | 40921 |

02/28/17 12:21:28:334 | [ERROR] |  | OOBE | DE |  |  |  | 40921 | DW006: Apple Package failed to install successfully.

02/28/17 12:21:28:334 | [INFO] |  | OOBE | DE |  |  |  | 40921 | Third party payload completed.  Testing return code: 1

02/28/17 12:21:28:355 | [ERROR] |  | OOBE | DE |  |  |  | 40921 | DW003: Third party payload installer Scout_1_1_3_LREFJC.pkg failed with exit code: 1

02/28/17 12:21:28:412 | [INFO] |  | OOBE | DE |  |  |  | 40906 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

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Correct answer alisterblack

Hi,

We are aware of this issue and are currently working on an urgent fix.

We have documented this issue here.

2 replies

alisterblack
Community Manager
alisterblackCommunity ManagerCorrect answer
Community Manager
February 28, 2017

Hi,

We are aware of this issue and are currently working on an urgent fix.

We have documented this issue here.

alisterblack
Community Manager
Community Manager
March 1, 2017

If you need to urgently deploy Scout please see the following instructions.

Download Adobe Scout CC

Sheena Kaul
Community Manager
Community Manager
February 28, 2017