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Adobe Creative Cloud app 5.7.1.1 not showing Beta category

Explorer ,
May 18, 2022 May 18, 2022

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I have a new computer and am attempting to update the system with all of my active Adobe applications (current release and beta). I am logged in on the same Adobe account as I have on my older system, I am able to download and install current releases, but only see beta . I am not seeing an option to download Beta software of Premiere or Media Encoder. I have installed the same Creative Cloud app version. Any suggestions?

 

Creative Cloud version 5.7.1.1 was repaired, uninstalled and installed 

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correct answers 3 Correct answers

Adobe Employee , May 26, 2022 May 26, 2022

The file ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs is probably causing the beta apps not to be displayed. You can edit the XML, or use the attached example (you may want to keep a copy, since there are other settings here your deployment team may have applied). More details in our documentation: https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html
Note: reboot or restart the Creative Cloud background services with option+cmd+R after changing this f

...

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Explorer , May 24, 2023 May 24, 2023

Had a similar issue on Windows where the Beta category was not showing. Editing the ServiceConfig.xml file located in 
C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ 
solved the issue. Just wanted to add a comment for visibility.

 

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Community Expert , Jun 13, 2023 Jun 13, 2023

No need to edit the XML file. There's an edited copy provided by Dom along with CC reboot instructions. The forum quote feature didn't bring the attachment over, so go up a few posts to the correct answer and download it.

 

The file ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs is probably causing the beta apps not to be displayed. You can edit the XML, or use the attached example (you may want to keep a copy, since there are other settings here your deployment team may

...

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Explorer ,
May 18, 2022 May 18, 2022

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CORRECTION: I am able to download and install current releases, but do not see beta...

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hi,

To install Beta apps follow the path mentioned below:

Open the Creative Cloud desktop app > In the Apps panel, select Beta apps > You'll see a list of beta apps > Find the beta app you want to install.

 

iCharles_3-1652955210620.png

To know more about how to install Creative Cloud Beta applications, Please go through the following document.

 

Hope this helps 

Charles 

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Explorer ,
May 20, 2022 May 20, 2022

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I am not seeing Beta apps in that panel. 

Screen Shot 2022-05-20 at 9.09.49 AM.png

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Adobe Employee ,
May 26, 2022 May 26, 2022

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The file ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs is probably causing the beta apps not to be displayed. You can edit the XML, or use the attached example (you may want to keep a copy, since there are other settings here your deployment team may have applied). More details in our documentation: https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html
Note: reboot or restart the Creative Cloud background services with option+cmd+R after changing this file

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Explorer ,
May 26, 2022 May 26, 2022

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Thanks! That fixed the problem I was having. 

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Community Beginner ,
May 29, 2023 May 29, 2023

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I have the same issue.. but I don't have a Configs file in OOBE!
Screen Shot 2023-05-29 at 1.11.32 PM.png

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Community Expert ,
May 29, 2023 May 29, 2023

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Community Beginner ,
May 29, 2023 May 29, 2023

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The folder isnt hidden. If it was, I wouldn't have been able to share the screenshot of it.

 

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Community Expert ,
Jun 02, 2023 Jun 02, 2023

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You are looking at the OOBE folder in your Home Directory. You need the Root Directory:

Screen Shot 2023-06-02 at 10.57.09 PM.png

 

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New Here ,
Jun 27, 2023 Jun 27, 2023

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Thanks for your suggestion. the issue fixed.

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Community Expert ,
Jun 02, 2023 Jun 02, 2023

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Thanks! Your XML file + the CC restart fixed the missing Beta apps problem for me and the PS Beta is installed and running. You definitely saved me a long day.

I thought i was going to have an issue like others over the generative fill age requirement, but that was a go.

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New Here ,
Jun 13, 2023 Jun 13, 2023

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Thank you, fixed the issue for me.

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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<removed>

 

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New Here ,
Jun 07, 2023 Jun 07, 2023

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Thank you, this file is fixed missing Beta apps category, all works fine

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New Here ,
Jun 12, 2023 Jun 12, 2023

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 What should I edit? Seems like I'm the only one that doesn't get it, since no one else has asked this question. Please elaborate what to change on the XML file. Thank you

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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No need to edit the XML file. There's an edited copy provided by Dom along with CC reboot instructions. The forum quote feature didn't bring the attachment over, so go up a few posts to the correct answer and download it.

 

The file ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs is probably causing the beta apps not to be displayed. You can edit the XML, or use the attached example (you may want to keep a copy, since there are other settings here your deployment team may have applied). More details in our documentation: https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html
Note: reboot or restart the Creative Cloud background services with option+cmd+R after changing this file


By @___Dom___

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New Here ,
Aug 12, 2023 Aug 12, 2023

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I can't find the OOBE folder. Anyone know why?

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Community Expert ,
Aug 12, 2023 Aug 12, 2023

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unhide hidden folders/files 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Hello, I wonder if you could help me- I cant see the beta category either. I have gone into the application manager and the OOBE file but I only have one folder in there called - PDApp which contains a further folder called IPC. I cant see configs folder. Could it be somewhere else? 

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hello, this is a relatively old thread, so I'd suggest starting a new one to ensure your question can be treated in isolation. Do you have a 'prerelease' section in CCD? I assume you're running version 5.10 by now, but if not, it's probably best to update it.

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New Here ,
Sep 27, 2023 Sep 27, 2023

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hey, i have the same issue. i do have "prerelease" but there's no beta apps. I'm trying to download photoshop 2023 beta version. 

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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LATEST

for users with a teams or enterprise subscription, the presence of the beta category is controlled by your adobe plan admin.

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Explorer ,
May 24, 2023 May 24, 2023

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Had a similar issue on Windows where the Beta category was not showing. Editing the ServiceConfig.xml file located in 
C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ 
solved the issue. Just wanted to add a comment for visibility.

 

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