Adobe Creative Cloud app 5.7.1.1 not showing Beta category

[KLLVideo]

I have a new computer and am attempting to update the system with all of my active Adobe applications (current release and beta). I am logged in on the same Adobe account as I have on my older system, I am able to download and install current releases, but only see beta . I am not seeing an option to download Beta software of Premiere or Media Encoder. I have installed the same Creative Cloud app version. Any suggestions?

Creative Cloud version 5.7.1.1 was repaired, uninstalled and installed 

[KLLVideo]

CORRECTION: I am able to download and install current releases, but do not see beta...

[iCharles]

Hi,

To install Beta apps follow the path mentioned below:

Open the Creative Cloud desktop app > In the Apps panel, select Beta apps > You'll see a list of beta apps > Find the beta app you want to install.

To know more about how to install Creative Cloud Beta applications, Please go through the following document.

Hope this helps 

Charles 

[KLLVideo]

I am not seeing Beta apps in that panel. 

 

[___Dom___ · Accepted solution]

The file ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs is probably causing the beta apps not to be displayed. You can edit the XML, or use the attached example (you may want to keep a copy, since there are other settings here your deployment team may have applied). More details in our documentation: https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html
Note: reboot or restart the Creative Cloud background services with option+cmd+R after changing this file

[KLLVideo]

Thanks! That fixed the problem I was having. 

[brianh61549227]

I have the same issue.. but I don't have a Configs file in OOBE!

[kglad]

@brianh61549227 

unhide it; see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding

[brianh61549227]

The folder isnt hidden. If it was, I wouldn't have been able to share the screenshot of it.

[gener7]

You are looking at the OOBE folder in your Home Directory. You need the Root Directory:

[Yamor30760108d8ms]

Thanks for your suggestion. the issue fixed.

[gener7]

Thanks! Your XML file + the CC restart fixed the missing Beta apps problem for me and the PS Beta is installed and running. You definitely saved me a long day.

I thought i was going to have an issue like others over the generative fill age requirement, but that was a go.

[Sofia280112403pc8]

Thank you, fixed the issue for me.

[gener7]

<removed>

[Marko30180963gaw0]

Thank you, this file is fixed missing Beta apps category, all works fine

[MaloFX]

 What should I edit? Seems like I'm the only one that doesn't get it, since no one else has asked this question. Please elaborate what to change on the XML file. Thank you

[kglad]

edit ServiceConfig.xml to show beta apps: https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html

[gener7 · Accepted solution]

No need to edit the XML file. There's an edited copy provided by Dom along with CC reboot instructions. The forum quote feature didn't bring the attachment over, so go up a few posts to the correct answer and download it.

The file ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs is probably causing the beta apps not to be displayed. You can edit the XML, or use the attached example (you may want to keep a copy, since there are other settings here your deployment team may have applied). More details in our documentation: https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html
Note: reboot or restart the Creative Cloud background services with option+cmd+R after changing this file

By @___Dom___

[Phi31637676cp9g]

I can't find the OOBE folder. Anyone know why?

[kglad]

unhide hidden folders/files 

[defaultrnxoxuef7imr]

Hello, I wonder if you could help me- I cant see the beta category either. I have gone into the application manager and the OOBE file but I only have one folder in there called - PDApp which contains a further folder called IPC. I cant see configs folder. Could it be somewhere else? 

[___Dom___]

Hello, this is a relatively old thread, so I'd suggest starting a new one to ensure your question can be treated in isolation. Do you have a 'prerelease' section in CCD? I assume you're running version 5.10 by now, but if not, it's probably best to update it.

[Ally31590232utwn]

hey, i have the same issue. i do have "prerelease" but there's no beta apps. I'm trying to download photoshop 2023 beta version. 

[kglad]

for users with a teams or enterprise subscription, the presence of the beta category is controlled by your adobe plan admin.

[mohameda24324359 · Accepted solution]

Had a similar issue on Windows where the Beta category was not showing. Editing the ServiceConfig.xml file located in 
C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ 
solved the issue. Just wanted to add a comment for visibility.