Adobe Creative Cloud, constantly signing out, please STOP!

[Lilmorsel]

So it's really getting old, I manage 17 computers at my office and Creative Clouds is signing out constantly from each computer, so I'm being asked repetitively to sign everyone in, it's really frustrating and annoying that I have to do this... why can't it just have a selection to check in the preferences to say signed in?

And yes, I've tried all the fixes suggested on the forum, and it still does it. There is obviously a problem here that needs to be addressed by Adobe. We pay top dollar for this suite and I don't have the time to keep dealing with this everyday all day long.

PLEASE ADOBE, fix this issue.... not everyone in the world using this is a single user where this wouldn't be that big of a deal...

[kglad]

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

[rpandita]

Hi Lilmorsel ,

1. Windows or Mac ?

2. How frequently does this happen ?

3. With how many users are you facing this issue ?

4. Have you noticed any specific behaviour as in when it happens , may be after a restart or something ?

~Rohit

[Lilmorsel]

Thanks for the reply Rohit,

1) We are on Macs

2) It happens pretty much every day when we come in to start the day. Creative cloud is logged out and we have to re-sign in.

3) Every user... 11 of them pretty regularly...

4) No nothing out of the normal, pretty much every day when the computers start up for the day...

These machines are all up to date with the latest system software and latest versions of applications, all machines are really clean and don't run third party applications except for some of the usual Extensis Suitcase Fusion font manager (latest version) and some Logitech mouse software, very basic machine setups because it's easier to manage and find problems with the systems. This is a full functioning design studio and I've personally been using the main Adobe graphics programs since 1989, so I'm not new to this game and know how these programs should function...

We've done all the suggested fixes, repairing Creative Cloud desktop app, re-install Creative Cloud Desktop App. Uninstall the entire suit including Creative Cloud app and re-install. Sometimes it seem like it will work, but then a couple days later it's logged out again.

Anyway, thanks for the help and replying...

Jason

[rpandita]

Hi Jason,

That's an unexpected behaviour.

Please try this on one machine first.

1. Sign out of Creative cloud desktop application.

2. Now make sure none of the adobe applications are running in the back end.

3. Delete the folders, SL Store, SL cache and OOBE

Windows -

ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\Slcache

C:\Users\username\AppData\Roaming\Adobe\OOBE

Mac -

Library/Application Support/Adobe/SLStore.

Library/Application Support/Adobe/SLCache

Macintosh HD>Library>Applciation support>Adobe>OOBE .

4. Open any application now, (Right click run as Admin)

5. It will prompt you to sign in , please sign in and then for couple of days check its behavior.

~Rohit

[Lilmorsel]

Thank you Rohit. I will try this and let you know the outcome...

Thanks,

Jason

[Lilmorsel]

Thanks Rohit, it's been over a week now and this seems to have solved it, the machines that were constantly signing out all seem to be staying signed in now.

Thanks for the help...

Jason

[Lilmorsel]

Hey Rohit,

I had to changed this from correct and solved, the machines started logging out again this morning, so that fix actually didn't work in the end

Any other suggestions?

Jason

[fupmm]

I've tried the steps your provided, Rohit, as my people are facing the same issue. Unfortunately, when I would click "run as administrator" and put in my admin credentials (as my people are not admins on their machines), I would get an error give me an option to quit or repair. After repairing, I would select run as admin and get the same issue.

To circumvent this, I would log in to an admin account, have the person log in to cc, then log into their windows account, and have them login to cc again. Only currently facing this issue with Windows 10 users.

I will give an update in a few days, Thanks!