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davidm13843981
Participant
March 3, 2021
Answered

Adobe Creative Cloud desktop app Blank white screen/CEF Helper has stopped working- Windows 1607

  • March 3, 2021
  • 13 replies
  • 30281 views

( Edited by moderator: This issue is now 'Solved' )

 

We have multiple Citrix desktop servers with recently updated Creative Cloud Desktop where users upon logging immediately get a pop up error "Adobe CEF helper has stopped working".  Server OS is fully patched Windows Server 2016DC.  Application error log indicates offending module is kernelbase.dll

 

 

    This topic has been closed for replies.
    Correct answer Bani Verma

    We now have an update available for the Creative Cloud desktop app (v 5.4.2.541), please click on this link to download the patch and install it to resolve this issue. 

    Admins can create a package that contains the Creative Cloud desktop app from the Admin Console and deploy it to affected devices.

     

    Let us know if this helps. 

    13 replies

    Show previous replies
    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    March 4, 2021

    Hello,

    Kindly confirm the version of the creative cloud installed/updated in which you are getting this error. Also, check if you are getting the same behavior on a physical machine as well.

    B
    brianm65083551
    Participating Frequently
    March 5, 2021

    We are having this issue on all of our Amazon Workspaces running Server 16 1607 (14393.4169). Once the new Creative Cloud App update fired off we repeatedly get the CEF error.

    M
    mollys53651157
    Participant
    March 4, 2021

    Same issue here, and same setup - on a Citrix Desktop, and I get the same pop-up over and over after last night's CC update. About to uninstall entirely, unless I see a solution here in the next few minutes.

    T
    tarikb28145789
    Participating Frequently
    March 3, 2021

    Hello, yesterday we got this Error Message on several PCs in our Company? If you try to close the Message it reopens. Any Suggestion (i tried alredy to reinstall the Adobe Creative Cloud Agent, but this did not help)?

     

     

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      March 12, 2021

      Hi Everyone, 

       

      This issue 'Adobe CEF helper has stopped working' was mostly recorded on Windows 1607 for which we now have an update available. 

       

      I would request you all to try installing the new update patch of the Creative Cloud desktop app (v 5.4.2.541) and check if that helps resolve the issue for you on your version of Windows.

       

      Click on this link to download the patch and install it. 

       

      Let us know if this helps. 

      Q
      qmacker
      Participant
      March 19, 2021

      I can confirm that installing version 5.4.2.541 of the Creative Cloud desktop app as suggested by Bani Verma fixed the issue for me. Thank you for that.

       

      However, this was a very stressful experience for our company and my users. I've turned off all Adobe updates for now because I'm just too afraid of further ramifications. Honestly, in our situation, all we ever wanted was a stable verion of Acrobat for editing PDFs. No Creative Cloud, no passwords, just a superb PDF editor that works. It would be okay having the other stuff as OPTIONAL. But being railroaded into Creative Cloud with all the processes running in the background and all the scope for errors, it's just too never-wracking. I really miss the (relatively) static volume license versions of Adobe Acrobat from "back in the day." Just my 2¢. Thank you.

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