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A
AnotherITGuy
Known Participant
July 20, 2020
Answered

Adobe Creative Cloud desktop - how to Upgrade/Deploy and have it SET to Auto Update siliently

  • July 20, 2020
  • 1 reply
  • 5367 views
Adobe Creative Cloud desktop - how to Upgrade/Deploy and have it SET to Auto Update siliently
We have over 1K user's currently stuck at the Creative Cloud desktop application verison of: v5.1 - apparently this version has a Bug that causes High CPU spikes.
 
We want to Just Upgrade the Creative Cloud desktop application v5.1 to the latest v5.2, BUT also have the Creative Cloud desktop application SET to AUTO UPDATE silently by itself in the future...  Is this Possibe, please advise and how.
 
So far when Testing a pkg exported from the Adobe AdminConsole (running the .exe), it does not Enable the 'Always keep creative cloud up to date' in the Settings.
 
Greatly Appreciated!
    This topic has been closed for replies.
    Correct answer ___Dom___

    Hello,

    Thanks for the response. Just to be crystal clear, the options outlined in this post https://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

    will only apply to any suite applications that are installed but not to the Adobe Creative Cloud Client itself, is that correct?

    Also, does this mean that any changes a user makes to 'Launch Creative Cloud at login' and 'Always keep Creative Cloud up to date' under 'Preferences', 'General' and 'Settings' on the Adobe Creative Cloud Client will be ignored? Thanks for your assistance.


    Sorry for the confusion, I've confirmed the function of the file as cited in the documentation you link with our engineering team, and it controls updates to applications such as Photoshop or Illustrator, not to the Creative Cloud Desktop itself. 

    The preference to keep Creative Cloud up-to-date is unrelated to the file AdobeUpdaterAdminPrefs.dat.

     

    1 reply

    ___Dom___
    Community Manager
    ___Dom___Community Manager
    Community Manager
    July 22, 2020

    Hello,

     

    This setting is probably set in a file which seems to not be getting overwritten by the CCD installation; please can you check the contents of the following file, rename it and reboot the system to confirm this:

     

    C:\Program Files(x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat 

     

    Further details available here: https://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

     

    Thanks 

     

    Dominic

      A
      AnotherITGuyAuthor
      Known Participant
      July 22, 2020

      Hi Dominic,

       

      That directory does not even exist on my workstation you stated:

      C:\Program Files(x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat 

      And this is a Creative Cloud desktop application only Package created on our Enterprise Adobe AdminConsole.

       

       

      Another problem I have is IF I manually install the CCDA, after launching it, it has a Blue Bar at the Bottom indicating another Update is available to Click on.    When I click on this a User Account Control (UAC) Prompt comes up for the user to click on.    Any way around this too?

      A
      AnotherITGuyAuthor
      Known Participant
      December 4, 2020

      Hello,

      Has there been any update on this bug as we appear to be experiencing this issue with an IT managed deployment of the creative cloud suite. Any settings we apply to the Adobe Creative Cloud client are ignored and it is constantly asking to be updated. I've tried updating both .dat files but again, anything I do is ignored and the client prompts to be updated everytime an affected user restarts their machine.

       

      Any feedback would be very welcome.

      Thank you,

      David.

       


      Hi David,

       

      Wanted to provide you what i have learned on this unique situation, as i feel your pain.   First of all are you from Canada?

       

      The reason i ask, this is the response i received from Adobe Engineers back in Oct.:

       

      "Good afternoon and hope you are doing well. My name is Avanish and I am a part of the Enterprise Support team here at Adobe. I am writing this email in regards to an open support ticket you have with us for ‘CCD not updating automatically on the end user’s systems despite the auto update preferences being turned on’.

      Now, this issue was sent over to the engineering and after a detailed analysis involving multiple teams here at Adobe we have finally found the real reason behind this strange behavior.  The reason is that for all consumers in Canada, we are not allowed to update the apps automatically without seeking consent from the end user. This is as per the legal and GDPR requirements and the software usage agreement policy for Canada region. So, in short the issue you are experiencing is not a bug but a feature request that requires approval from several teams within and outside of Adobe ( as we always want to be compliant with the GDPR and legal requirements)

      Also the new update of CCD 5.3 will be available in the Admin Console on the 12th Oct post which Admins can themselves create CCD package and deploy it on the client machines. We always release the CCD updates a little later for the enterprise admin console after the general release.. this is again as per the policy.

       

      you sometimes may also notice that even after updating the CCD there is another prompt for installing an update; this is because CCD is now looking at the update of Core Sync which doesn’t come bundled with the CCD. Core Sync is a separate process that is responsible for running the cloud services in the background.

      We know that this experience is not good for an enterprise customer and we have the request logged into our request tracking portal to send the updates for all CCD components in a single patch. This is currently under review and we may see this roll out later next year( subject to all other testing and successes)

      So with this email, I hope to have answered the questions that you had raised and in case you have any further questions you can always reply to me on this email thread.

      Regards,"

       

      Avanish Divya | Principal Technical Support Consultant | Digital Media Customer Care | Adobe | 0800 44 200 64 (Enterprise Support U.K)

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