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AnotherITGuy
Known Participant
July 20, 2020
Answered

Adobe Creative Cloud desktop - how to Upgrade/Deploy and have it SET to Auto Update siliently

  • July 20, 2020
  • 1 reply
  • 5357 views
Adobe Creative Cloud desktop - how to Upgrade/Deploy and have it SET to Auto Update siliently
We have over 1K user's currently stuck at the Creative Cloud desktop application verison of: v5.1 - apparently this version has a Bug that causes High CPU spikes.
 
We want to Just Upgrade the Creative Cloud desktop application v5.1 to the latest v5.2, BUT also have the Creative Cloud desktop application SET to AUTO UPDATE silently by itself in the future...  Is this Possibe, please advise and how.
 
So far when Testing a pkg exported from the Adobe AdminConsole (running the .exe), it does not Enable the 'Always keep creative cloud up to date' in the Settings.
 
Greatly Appreciated!
    This topic has been closed for replies.
    Correct answer ___Dom___

    Hello,

    Thanks for the response. Just to be crystal clear, the options outlined in this post https://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

    will only apply to any suite applications that are installed but not to the Adobe Creative Cloud Client itself, is that correct?

    Also, does this mean that any changes a user makes to 'Launch Creative Cloud at login' and 'Always keep Creative Cloud up to date' under 'Preferences', 'General' and 'Settings' on the Adobe Creative Cloud Client will be ignored? Thanks for your assistance.


    Sorry for the confusion, I've confirmed the function of the file as cited in the documentation you link with our engineering team, and it controls updates to applications such as Photoshop or Illustrator, not to the Creative Cloud Desktop itself. 

    The preference to keep Creative Cloud up-to-date is unrelated to the file AdobeUpdaterAdminPrefs.dat.

     

    1 reply

    ___Dom___
    Community Manager
    ___Dom___Community Manager
    Community Manager
    July 22, 2020

    Hello,

     

    This setting is probably set in a file which seems to not be getting overwritten by the CCD installation; please can you check the contents of the following file, rename it and reboot the system to confirm this:

     

    C:\Program Files(x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat 

     

    Further details available here: https://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

     

    Thanks 

     

    Dominic

      A
      AnotherITGuyAuthor
      Known Participant
      July 22, 2020

      Hi Dominic,

       

      That directory does not even exist on my workstation you stated:

      C:\Program Files(x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat 

      And this is a Creative Cloud desktop application only Package created on our Enterprise Adobe AdminConsole.

       

       

      Another problem I have is IF I manually install the CCDA, after launching it, it has a Blue Bar at the Bottom indicating another Update is available to Click on.    When I click on this a User Account Control (UAC) Prompt comes up for the user to click on.    Any way around this too?

      D
      David5E73
      Participating Frequently
      December 4, 2020

      So,

       

      The questions left is where does it currently stand right now with: Adobe doing the "feature request that requires approval from several teams within and outside of Adobe"  ?????


      Hello AnotherITGuy,

      I suspect I may have highjacked your thread a little bit as I do not want Adobe Creative Cloud Client or the Creative Cloud Suite to ever update. This works for the Suite but the Adobe Creative Cloud Client is relentless in wanting to be updated, and then when it is updated using UAC/Runas, it ignores the preferences that someone sets to stop it updating... I guess it's a similar issue but from different sides.

      In answer to your question, we are UK based and GDPR also applies here so I suspect we would encounter the same issue that you're experiencing if we wanted the Suite and CCC to update.

      Also with us things are perhaps slightly complicated further as we are using non-persistent VDI on VMware.

      I appreciate you letting us know the response that you received.

      David.

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