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Participant
October 27, 2020
Answered

Adobe Creative Cloud stopped working during installation at 57.5%

  • October 27, 2020
  • 2 replies
  • 534 views

Hello,

 

First, sorry for the crosspost, I posted this message in the main community page topic at first by mistake, and couldn't figure out how to move it here nor how to delete it.


I have a student CC licence, and I installed CC, photoshop, indesign and illustator a few weeks ago. Every thing was working fine. However, creative cloud stopped working a few days ago. I tried unistalling it with all the apps using CCleaner, the CC uninstall file and even the Adobe Creative Cloud Cleaner Tool. It says "uninstallation  complete with errors".

Then when I try to install CC again, i have a message "Creative Cloud stopped working" when reaching 57.5% of the installation process. 
So, I cannot install any of the apps on my computer...

 

Here is the error log :

 

Signature du problème :

  Nom d’événement de problème:      APPCRASH

  Nom de l’application:                        Creative_Cloud_Set-Up.exe

  Version de l’application:                    5.3.0.48

  Horodatage de l’application:            5f8413e2

  Nom du module par défaut:             AppsPanelBL.dll

  Version du module par défaut:         5.2.0.436

  Horodateur du module par défaut:  5eee1316

  Code de l’exception:                          c0000005

  Décalage de l’exception:                   001b1013

  Version du système:                           6.1.7601.2.1.0.256.1

  Identificateur de paramètres régionaux:        1036

  Information supplémentaire n° 1:    0a9e

  Information supplémentaire n° 2:    0a9e372d3b4ad19135b953a78882e789

  Information supplémentaire n° 3:    0a9e

  Information supplémentaire n° 4:                   0a9e372d3b4ad19135b953a78882e789

 

Would really appreciate any help,

 

Thanks and regards,

 

Nicolas

 

This topic has been closed for replies.
Correct answer Nicolas5FDE

Hi,

As I said in another comment above, I tried these solutions already and the only thing that worked for me was a full installation of windows. 

Thanks again for youe time and I hope this issue doesn't happen to anyone else !

2 replies

kglad
Community Expert
Community Expert
October 27, 2020

are any adobe apps installed on your computer?

 

if yes, use the windows control panel to uninstall them, or if no, then execute the following in the order indicated:


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Nicolas5FDEAuthorCorrect answer
Participant
October 27, 2020

Hi,

As I said in another comment above, I tried these solutions already and the only thing that worked for me was a full installation of windows. 

Thanks again for youe time and I hope this issue doesn't happen to anyone else !

Participant
October 27, 2020

Hello,


I have a student CC licence, and I installed CC, photoshop, indesign and illustator a few weeks ago. Every thing was working fine. However, creative cloud stopped working a few days ago. I tried unistalling it with all the apps using CCleaner, the CC uninstall file and even the Adobe Creative Cloud Cleaner Tool. It says "uninstallation  complete with errors".

Then when I try to install CC again, i have a message "Creative Cloud stopped working" when reaching 57.5% of the installation process. 
So, I cannot install any of the apps on my computer...

 

Here is the error log :

 

Signature du problème :

  Nom d’événement de problème:      APPCRASH

  Nom de l’application:                        Creative_Cloud_Set-Up.exe

  Version de l’application:                    5.3.0.48

  Horodatage de l’application:            5f8413e2

  Nom du module par défaut:             AppsPanelBL.dll

  Version du module par défaut:         5.2.0.436

  Horodateur du module par défaut:  5eee1316

  Code de l’exception:                          c0000005

  Décalage de l’exception:                   001b1013

  Version du système:                           6.1.7601.2.1.0.256.1

  Identificateur de paramètres régionaux:        1036

  Information supplémentaire n° 1:    0a9e

  Information supplémentaire n° 2:    0a9e372d3b4ad19135b953a78882e789

  Information supplémentaire n° 3:    0a9e

  Information supplémentaire n° 4:                   0a9e372d3b4ad19135b953a78882e789

 

Would really appreciate any help,

 

Thanks and regards,

 

Nicolas

 

Peru Bob
Community Expert
Community Expert
October 27, 2020

Is Windows up to date?

 

Participant
October 27, 2020

Hello Peru,
I still have windows 7. Might it be the problem ? It worked before thought.