Adobe Creative Cloud stopped working during installation at 57.5%
Hello,
First, sorry for the crosspost, I posted this message in the main community page topic at first by mistake, and couldn't figure out how to move it here nor how to delete it.
I have a student CC licence, and I installed CC, photoshop, indesign and illustator a few weeks ago. Every thing was working fine. However, creative cloud stopped working a few days ago. I tried unistalling it with all the apps using CCleaner, the CC uninstall file and even the Adobe Creative Cloud Cleaner Tool. It says "uninstallation complete with errors".
Then when I try to install CC again, i have a message "Creative Cloud stopped working" when reaching 57.5% of the installation process.
So, I cannot install any of the apps on my computer...
Here is the error log :
Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: Creative_Cloud_Set-Up.exe
Version de l’application: 5.3.0.48
Horodatage de l’application: 5f8413e2
Nom du module par défaut: AppsPanelBL.dll
Version du module par défaut: 5.2.0.436
Horodateur du module par défaut: 5eee1316
Code de l’exception: c0000005
Décalage de l’exception: 001b1013
Version du système: 6.1.7601.2.1.0.256.1
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 0a9e
Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789
Information supplémentaire n° 3: 0a9e
Information supplémentaire n° 4: 0a9e372d3b4ad19135b953a78882e789
Would really appreciate any help,
Thanks and regards,
Nicolas
