Adobe CS5 Configuration Error 16

[dokihara]

Hi,

I am having an issue on my Macs running Adobe CS5 installed via Adobe's default installer with a volume license key. I have local non-adminstrator mobile user accounts that authenticate to open directory. They are non syncing.

On some machines, when a mobile user logs in and tries to run any Adobe app, there is a pop up with CS5 Configuration Error 16. Please reinstall Adobe CS5. I've checked the permissions of the directories listed in http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html#main_AdobePCD

and they are correct. I've determined that the root cause is a cache.db-journal file that belongs to a different user. If I delete this file (as admin), the problem goes away. What causes this file to exist? What causes it to persist between users? Should I add a login script to delete the cache.db-journal file if it exists?

Thanks.

[vikgupta]

Hi,

Existence of cache.db-journal file signifies that there are some uncommitted changes in the database. Could you please check if this file is always there on the affected machines or this is getting generated when you launch some specific application.

[dokihara]

Hi Vikgupta,

The file is always there on -affected- machines. We have about 400 Macs with CS5 and it is happening randomly to maybe 20-30 on a regular basis. These are the machines with the heaviest use of CS5 (digital media classes). The file is being generated -by- some specific CS5 application, but the issue is that the /Library/Application\ Support/Adobe/Adobe\ PCD/cache/cache.db-journal file persists after that user logs out. For the next user, they cannot write to it. Then it gives Configuration Error 16 when launching any CS5 application. As soon as you delete it, they can launch any CS5 application.

[dokihara]

Any update?

[vikgupta]

Hi,

Can we have a connect session from the machine on which you are observing this issue? Let me know when you are available and then we can work out a time suitable for both.

[dokihara]

I have an affected machine now. Do you have contact info?

[dokihara]

A big thank you to Akshay from Adobe phone support.... he worked with me and did the Adobe Connect session. We may have a possible solution above and beyond the Help documentation.

The entire /Library/Application\ Support/Adobe/ folder should be set to full read/write permissions for everyone to prevent this issue.

Will update if this has resolved the issue or if it continues. 

[dokihara]

Unfortunately we are still having the problem!

[Rob Sugar]

I finally got everything working, despite the ineffectual help of the Adobe support team. Maybe my solution will be helpful.

I loaded a duplicate of my system saved BEFORE installing the Cloud Manager onto another drive. Then I loaded the Cloud Manager onto my current boot drive and sure enough, got the Error 16. Then I loaded the OLD version of the Adobe PCD file from my duplicate drive. No go. Then I loaded the OLD SLStore file. Still Error 16.

BUT then I replaced the SLCache folder and BINGO! problem gone. I noticed in the folder is another called SLConfigs. I am not sure it is a permissions issue or something that happens to this file when the Cloud Manager updates these files, but by reloading the pre-install version of this foldeer I have fixed the problem. I repeated the fix on another machine. I have now downloaded the CC apps with no issues.