Adobe Customer Support not able to follow the contract terms

[Fixer_Vigilante]

Just had a useless hour long chat with a couple support people, one claiming to be a Supervisor.

I am at the end of my annual term for Creative Cloud for Teams and want to cancel before the next annual renewal on Nov 6.  Per the terms, I should be able to cancel the renewal now and use the software I have paid for until the end of the current term.  Support says they can only cancel it now and I can't use the remaining time on my paid product.  They lie and say those are not the terms for Creative CLoud for Teams and that there is no way for them to do this - all I am asking for is exactly what the terms say should happen!

Has anyone else dealt with this?

Adobe Subscription and Cancellation Terms | Adobe

Creative Cloud for teams

Annual contract, paid monthly

[...] Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by contacting Customer Support.

[tenaf30041553]

I can’t seem to cancel, can’t reach customer service, no one. I’ve had my credit card company dispute. It’s ridiculous

[kglad]

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Fixer_Vigilante]

1.  This is not an individual account

2.  I did all those steps and contacted adobe support.  Did you not read my post at all?

[kglad]

team subscription aren't the same as individual subscriptions. maybe someone in the teams forum can be more helpful.

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

[Fixer_Vigilante]

Thanks.  It was not clear that the previous forum was only for individuals

[kglad]

you're welcome.  (and you're far from the only person to find adobe's website difficult to navigate.)

[Nancy OShea]

If I'm reading this correctly, you should wait until your current contract is expired  to cancel the following year.  You have 14 days in which to cancel without penalty.

[Fixer_Vigilante]

You are not readsing it correctly.  From my quote from the terms:

Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time

I am after 14 days, so I can cancel at any time.  Since I am in the last month of my contract and I have paid the final month, I would owe 50% of $0 remaining contract obligation, which I am willing to pay.

[tenaf30041553]

For me and my individual subscription, I can’t connect with anyone to do that.