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Adobe Dreamweaver installer on Windows 10 quits unexpectedly

Forum|Forum|9 years ago
September 28, 2016
6 replies
1376 views

Install appears to progress, with progress indicator sliding to the right, then suddenly it slides all the way back to left and installer quits. Can't seem to figure it out. Tried running from my local admin account or my regular account with escalated privileges. Neither work. Gone through and also tried the fix i saw online about the sfc scannow, and that also doesn't help. I'm about out of answers.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

i have a local admin account. i just ran the install from that account and sent you another message. let me know if you think it's the same reason as the previous one?

Yes Roberth83657594 the error is still the same. There must be another cause of the failure to write to the Temp directory. I would recommend reviewing, and possibly temporarily disabling, any installed security software or utilities that may affect the ability to write to the Temp directory within the local user account.

For other viewers of this discussion the relevant errors from the PDApp.log are as follows:

10/10/16 09:43:18:234 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Provisioning Tool path is (C:\Users\Bobby\AppData\Local\Temp\{E5180EF8-3437-4656-8CFD-E7225F067E4B}\\{AB3599F0-C338 -4D9F-9786-9651F313E13E}).

10/10/16 09:43:18:236 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Starting to run the custom action for install mode

10/10/16 09:43:18:237 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | STEP 1: Starting to parse Option XML.

10/10/16 09:43:18:247 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Install language fallback contains following languages :

10/10/16 09:43:18:248 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | (en_US)

10/10/16 09:43:18:248 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Self-Update BootStrapper Relative Path doesn't exist.

10/10/16 09:43:18:248 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | No of updates found (1).

10/10/16 09:43:18:265 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Number of Medias found = 1

10/10/16 09:43:18:265 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Deployment Manager is running in Install Mode.

10/10/16 09:43:18:275 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Deployment XML created at path :: C:\Users\Bobby\AppData\Local\Temp\{6E7C6D3C-AC5A-4F62-85B6-1F69EA41CDBF}\\{F6FE747A-83FF- 4416-B2CF-64D8DDCCEB64}

10/10/16 09:43:18:286 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Override XML created at path :: C:\Users\Bobby\AppData\Local\Temp\{6E7C6D3C-AC5A-4F62-85B6-1F69EA41CDBF}\\{96648E68-FCEB- 4BB9-83D4-62D8779BD44C}

10/10/16 09:43:18:291 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Failed to find the pdb database.

10/10/16 09:43:18:291 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1648 | Failed to get the local payload database handle.

Bani Verma

Community Manager

Moving to Deployment for Creative Cloud for Team, Enterprise, & CS

roberth83657594Author

Participating Frequently

Failed to find the pdb database.

Failed to get the local payload database handle.

Failed to launch the Bootstrapper process.Stopping the installation process.

Jeffrey_A_Wright

Community Manager

Roberth83657594 are you reviewing the PDApp.log? Do you find any errors in the Dreamweaver installation log? For Windows 10 the location is \Program Files (x86)\Common Files\Adobe\Installers.

roberth83657594Author

Participating Frequently

Roberth83657594 you are correct just pasting the entire log will not work. You can however post the lines surrounding the relevant errors from the log file.

If you would like direct assistance with reviewing the log you are welcome to contact our support team directly at Contact Customer Care. An individual from our support team can even take control of your computer and resolve the error directly if needed.

Just sent you a message. See if that comes through.

roberth83657594Author

Participating Frequently

This is what I sent my admin team at work when I first encountered the problem

09/20/16 08:36:11:237 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 11356 | Build Version - 1.9.4.5

09/20/16 08:36:11:237 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 11356 | Logging Level verbosity Set to 4

09/20/16 08:36:11:237 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 11356 | Executing immediate custom action for install mode.

09/20/16 08:36:11:237 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 11356 | The CustomActionData string is : mode=install;sourceDir=C:\Users\hirst\AppData\Local\Temp\Temp1_Dreamweaver64bitJune2016.zip\;installDir=;origDB=C:\Users\hirst\AppData\Local\Temp\Temp1_Dreamweaver64bitJune2016.zip\Dreamweaver64bitJune2016.msi;installLang=

09/20/16 08:36:11:237 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 11356 | Successfully executed the immediate custom action for install mode .

09/20/16 08:37:00:042 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Build Version - 1.9.4.5

09/20/16 08:37:00:042 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Logging Level verbosity Set to 4

09/20/16 08:37:00:042 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Executing the deferred custom action.

09/20/16 08:37:00:046 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Obtained the following as CustomActionData

09/20/16 08:37:00:046 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | (mode=install;sourceDir=C:\Users\hirst\AppData\Local\Temp\Temp1_Dreamweaver64bitJune2016.zip\;installDir=;origDB=C:\Users\hirst\AppData\Local\Temp\Temp1_Dreamweaver64bitJune2016.zip\Dreamweaver64bitJune2016.msi;installLang=)

09/20/16 08:37:00:046 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Original database path is : C:\Users\hirst\AppData\Local\Temp\Temp1_Dreamweaver64bitJune2016.zip\Dreamweaver64bitJune2016.msi

09/20/16 08:37:00:062 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | OptionXML saved at location :: C:\Users\hirst\AppData\Local\Temp\{E0FB5A78-27B9-408F-B807-F544852B7A0C}\\{0CA30E6B-DE4C-4EA9-A9AE-7B3986BD7911}

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Build Version - 1.9.4.5

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Logging Level verbosity Set to 4

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | CustomAction Parameters obtained...

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | optXMLPath :: C:\Users\hirst\AppData\Local\Temp\{E0FB5A78-27B9-408F-B807-F544852B7A0C}\\{0CA30E6B-DE4C-4EA9-A9AE-7B3986BD7911}

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | setupBasePath :: C:\Users\hirst\AppData\Local\Temp\Temp1_Dreamweaver64bitJune2016.zip\

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | installDirPath ::

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | installLang ::

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Initializing Custom Action Data from parameters

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | Utilities | | | 8836 | Folder does not exist

09/20/16 08:37:00:079 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Provisioning Tool path is (C:\Users\hirst\AppData\Local\Temp\{E0FB5A78-27B9-408F-B807-F544852B7A0C}\\{9B46E9E2-3C84-4B06-A347-279984CE13ED}).

09/20/16 08:37:00:080 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Starting to run the custom action for install mode

09/20/16 08:37:00:081 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | STEP 1: Starting to parse Option XML.

09/20/16 08:37:00:093 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Install language fallback contains following languages :

09/20/16 08:37:00:093 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | (en_US)

09/20/16 08:37:00:093 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Self-Update BootStrapper Relative Path doesn't exist.

09/20/16 08:37:00:094 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | No of updates found (1).

09/20/16 08:37:00:104 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Number of Medias found = 1

09/20/16 08:37:00:104 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Deployment Manager is running in Install Mode.

09/20/16 08:37:00:108 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Deployment XML created at path :: C:\Users\hirst\AppData\Local\Temp\{C26BD5EB-6AC5-447A-9265-285371689597}\\{46425182-7518-41A9-A43A-96065291104D}

09/20/16 08:37:00:118 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Override XML created at path :: C:\Users\hirst\AppData\Local\Temp\{C26BD5EB-6AC5-447A-9265-285371689597}\\{1A56962E-C242-4473-8471-7B3F077EC9C8}

09/20/16 08:37:00:123 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Failed to find the pdb database.

09/20/16 08:37:00:123 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Failed to get the local payload database handle.

09/20/16 08:37:00:123 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | STEP 2: Starting to launch ASU AAM.

09/20/16 08:37:00:123 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Bootstrapper launch location is :: C:\Users\hirst\AppData\Local\Temp\Temp1_Dreamweaver64bitJune2016.zip\ASU\Set-up.dat

09/20/16 08:37:00:131 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Build Version - 1.9.4.5

09/20/16 08:37:00:131 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Logging Level verbosity Set to 4

09/20/16 08:37:00:131 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Failed to launch the Bootstrapper process.Stopping the installation process.

09/20/16 08:37:00:131 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Starting to clean the partially installed payloads.

09/20/16 08:37:00:139 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Undeployment XML created at path :: C:\Users\hirst\AppData\Local\Temp\{C26BD5EB-6AC5-447A-9265-285371689597}\\{A8BDB21C-1C75-4FE5-BD83-CA4C10C280F2}

09/20/16 08:37:00:139 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Starting to launch the Adobe Installer for uninstall mode.

09/20/16 08:37:00:139 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Obtained Adobe Common Folder Path.

09/20/16 08:37:00:139 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe

09/20/16 08:37:00:191 | [ERROR] | | ASU | DeploymentManager | AAMEEUtilities | | | 8836 | CreateProcess failed (740).

09/20/16 08:37:00:191 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 8836 | Process creation completed.

09/20/16 08:37:00:191 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Failed to create the Adobe Installer process.Stopping the uninstallation process.

09/20/16 08:37:00:191 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Failed to find the pdb database.

09/20/16 08:37:00:191 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | Failed to get the local payload database handle.

09/20/16 08:37:00:191 | [INFO] | | ASU | DeploymentManager | Utilities | | | 8836 | Folder does not exist

09/20/16 08:37:00:237 | [INFO] | | ASU | OPM | OPM | | | 8836 | Build Version - 9.0.0.222

09/20/16 08:37:00:237 | [INFO] | | ASU | OPM | OPM | | | 8836 | Logging Level verbosity Set to 4

09/20/16 08:37:00:284 | [INFO] | | ASU | OPM | OPM | | | 8836 | Schema version and schema compatibility version are same or greater than current

09/20/16 08:37:00:284 | [INFO] | | ASU | OPM | OPM | | | 8836 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/20/16 08:37:00:284 | [INFO] | | ASU | OPM | OPM | | | 8836 | No Record found for the input fields in opm_getValueForKey

09/20/16 08:37:00:284 | [INFO] | | ASU | OPM | OPM | | | 8836 | Released OPM refrence successfully in opm_freeLibRef

09/20/16 08:37:00:300 | [INFO] | | ASU | DeploymentManager | | | | 8836 | Event Guid generated is: 'b4323d12-87c4-4aed-a473-11b729ca3c74'

09/20/16 08:37:00:316 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 8836 | GetIEProxyInfo - No default proxy present on the user machine

09/20/16 08:37:00:316 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 8836 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

09/20/16 08:37:00:485 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 7232 | HTTP Request Status code 200.

09/20/16 08:37:00:485 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 8836 | The http request returned HTTP_Status:0 HttpCommunicator error:0

09/20/16 08:37:00:486 | [INFO] | | ASU | DeploymentManager | | | | 8836 | Waiting for the async thread to get the task completed

09/20/16 08:37:00:487 | [INFO] | | ASU | DeploymentManager | | | | 1304 | Async thread is completed. Now exiting from function.

09/20/16 08:37:00:518 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8836 | The install workflow is terminating.

Jeffrey_A_Wright

Community Manager

Roberth83657594 I am happy that you were able to locate the log file. I am sorry but the entire log file will not post. What specific errors do you locate using the Find command? You are welcome to post the Errors which you locate within the log file.

If you would like direct assistance reviewing the log file you are welcome to contact our support team at Contact Customer Care.

roberth83657594Author

Participating Frequently

Thanks. I still have no resolution.

Jeffrey_A_Wright

Community Manager

Roberth83657594 I am sorry you are facing difficulties installing Dreamweaver CC 2015 under Windows 10. Do you receive any specific error messages?

I would recommend reviewing your installation logs to determine the exact error. You can find details on how to locate and interpret the installation logs at Troubleshoot Adobe Creative Cloud install issues with log files. You are welcome to post any specific errors you discover to this discussion.

Jon Fritz

Community Expert

I had a very similar problem recently installing from the CC Desktop app and it turned out to be something with my office network.

I was told by the off-site network guy there was nothing wrong, but when I attached my computer to my cell phone hotspot, and had one of the gals stand outside the window with my phone (I get no cell signal in the Faraday cage that is "the building" it was truly hilarious), it downloaded using AT&T's network and installed without issue.

Point being, if you're working with the CC Desktop app, you could try from a different network (home, work, coffee shop, cell phone, etc) and see if it makes any difference.