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Adobe Education is not sending me a verification email

New Here ,
Apr 18, 2023 Apr 18, 2023

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I've applied for a education license for substance painter through https://substance3d.adobe.com/education/ every time I try to sent a request it says its succesful, yet I get no email about it, I've checked every folder. When I ask for a password reset it sends me the email within seconds, so the adress is right. Any help is appreciated.

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correct answers 1 Correct answer

Community Expert , May 05, 2023 May 05, 2023

update re substance 3d:

 

there's a server issue since 4/13/23. ie, the problem is on adobe's end, https://substance3d.adobe.com/education/

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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check your spam folder carefully.

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New Here ,
Apr 18, 2023 Apr 18, 2023

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I already have, but it's not showing up there either.

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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just after your message i saw another user with exactly the same substance3d issue, so maybe it is an adobe problem. 

 

i don't see any reports of problems, https://status.adobe.com/ but trying again in one or two days might be helpful.

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New Here ,
Apr 24, 2023 Apr 24, 2023

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Got the same problem right now...on the substance3d website it says "service outage for the remainder of the week"...but its been there for like a week now. Have you gotten a response yet?

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Adobe Employee ,
May 05, 2023 May 05, 2023

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Hi @Rue H ,

 

Did you try the steps mentioned in the following document?

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Community Expert ,
May 05, 2023 May 05, 2023

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update re substance 3d:

 

there's a server issue since 4/13/23. ie, the problem is on adobe's end, https://substance3d.adobe.com/education/

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