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shawnfranklin
shawnfranklin
Participant
April 6, 2016
Answered

Adobe Enterprise applications not linking to a pre existing Adobe account.

  • April 6, 2016
  • 1 reply
  • 345 views

User can see that they have been granted access but when using the CC downloader they are only offered trials. This adobe account was created years using a corporate email account and then later tied to Adobe Enterprise Dashboard user for CC products. I have removed and readded them in the dashboard and this changes nothing. They can see under their profile that they have been granted access under their products but can only get trials.

    This topic has been closed for replies.
    Correct answer alisterblack
    1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure they are choosing the 'Enterprise' option when logging in.
    2. Sign out and sign back in to the software by going to Help>Sign Out
    3. Make sure you are connected to the internet
    4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    April 7, 2016
    1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure they are choosing the 'Enterprise' option when logging in.
    2. Sign out and sign back in to the software by going to Help>Sign Out
    3. Make sure you are connected to the internet
    4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

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