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pincoatz
Participant
January 20, 2020
Answered

Adobe Enterprise Sign In "Access Denied"

  • January 20, 2020
  • 2 replies
  • 45655 views

My school gives all of its students Adobe Photoshop CC and Illustrator, but when I try to sign into my account, an error pops up reading:

 

"Access Denied. You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID."

 

The sign in page recognizes my email, I think, but It always shows this message, with both softwares.

 

I just want to know if there's a problem with my account or some error that Adobe could fix, or if I just need to ask a person working at my school about my Adobe account, like if I don't have access to Photoshop (which wouldn't make much sense, because one of my friends have been using it).

 

Thanks 🙂

This topic has been closed for replies.
Correct answer Nikhil R Gupta

Hello,
If you are using the Federated ID to login to Adobe applications and getting access denied then there could be some issue with your ID created by your organization.
https://helpx.adobe.com/x-productkb/policy-pricing/tshoot-fed-id.html#Error_Access_Denied_logging_in

You may share the SAML logs using Firefox with me via private message and I can have a look.
https://helpx.adobe.com/enterprise/kb/perform-a-saml-trace.html

Thanks,
Nikhil Gupta

2 replies

R
Raymond22206470ewrp
Participant
December 12, 2021

I am having the same issue. What do i do?

    Nikhil R Gupta
    Nikhil R GuptaCorrect answer
    Legend
    January 20, 2020

    Hello,
    If you are using the Federated ID to login to Adobe applications and getting access denied then there could be some issue with your ID created by your organization.
    https://helpx.adobe.com/x-productkb/policy-pricing/tshoot-fed-id.html#Error_Access_Denied_logging_in

    You may share the SAML logs using Firefox with me via private message and I can have a look.
    https://helpx.adobe.com/enterprise/kb/perform-a-saml-trace.html

    Thanks,
    Nikhil Gupta

      H
      hi2van
      Participant
      June 22, 2020

      Hello, I am also experiencing this problem. Could I possibly message you for assistance as well?

      Nikhil R Gupta
      Nikhil R Gupta
      Legend
      June 22, 2020

      Hello,

      You can try to capture the SAML trace and share with me. Also send me your Enteprise email address via private message.

      If its urgent, you may contact the support (https://helpx.adobe.com/in/contact.html). You can also use the chat icon at the bottom right and ask the representative you need someone from Enteprise support as youa have issues with login with Enteprise ID.

       

      Thanks,

      Nikhil Gupta

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