Adobe Error

[Ilyas Muhammad]

Dear Team,

I am facing issue with with adobe. Need your support please. 

Below is the screenshot.

[Ilyas Muhammad]

Can anyone support me plz.

[Test Screen Name]

What is "Adobe"?  That's a software company. They have dozens of apps. From the screen shot I believe you mean Acrobat Pro. But what version is it? Is it a subscription version or perpetual license? Is it new, or did it just stop working? Did you buy it direct from Adobe?

[Ilyas Muhammad]

ADNOC Classification: Internal

Hi,

So we are corporate company and we recently brought Adobe Acrobat DC license for around 300+ users. For few users when I grant them license and when they try to open Adobe Acrobat Dc, it give the error shown in the screenshot.

Btw we are using Ver 19.00.00.0 of Adobe Acrobat DC.

The issue seems to be increasing. I was facing this issue with 2 users and now I am facing the issue with almost 10 Users. Need a fix for it.

Regards,

[ADNOC logo]

Ilyas Muhammad H.S
Senior Engineer, IT Services
Information Technology Division

PO Box 665, Abu Dhabi, UAE
T +971 (2) 6038903
M +971 (50) 5107081
ilyasm@adnoc.ae


adnoc.aeADNOC GAS Processing
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“This email (including any attachments) is confidential and may contain information covered by legal, professional or other privilege. If you are not the intended recipient (or have received this email in error), you may not use or disclose the information contained therein. Instead, please immediately notify the sender and destroy this email together with any attachments. Although reasonable precautions have been taken to ensure no viruses are present in this e-mail, the sender cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.”

[Ilyas Muhammad]

@Test Screen Name any fix for it?

[Test Screen Name]

Do you have an Enterprise License for Acrobat (with admin console)? If so, use the admin console to contact Adobe for help.

Otherwise, please check the file C:\Windows\System32\drivers\etc\hosts - using Notepad - on one of the failing systems. Do you see any lines with "adobe" contained in that file?

[Ilyas Muhammad]

ADNOC Classification: Internal

Actually I checked the host file but I don't see any entry for adobe.
[ADNOC logo]

Ilyas Muhammad H.S
Senior Engineer, IT Services
Information Technology Division

PO Box 665, Abu Dhabi, UAE
T +971 (2) 6038903
M +971 (50) 5107081
ilyasm@adnoc.ae


adnoc.aeADNOC GAS Processing
Follow us on
[Twitter] [Instagram][Facebook] [Youtube] [Linkedin]


----------------------------------------------------------------------
“This email (including any attachments) is confidential and may contain information covered by legal, professional or other privilege. If you are not the intended recipient (or have received this email in error), you may not use or disclose the information contained therein. Instead, please immediately notify the sender and destroy this email together with any attachments. Although reasonable precautions have been taken to ensure no viruses are present in this e-mail, the sender cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.”

[Test Screen Name]

Ok, what sort of license do you have? 

[Ilyas Muhammad]

ADNOC Classification: Internal

So I have admin console and from there I assign the license to our users. So far we have utilized 200/304 licenses.
[ADNOC logo]

Ilyas Muhammad H.S
Senior Engineer, IT Services
Information Technology Division

PO Box 665, Abu Dhabi, UAE
T +971 (2) 6038903
M +971 (50) 5107081
ilyasm@adnoc.ae


adnoc.aeADNOC GAS Processing
Follow us on
[Twitter] [Instagram][Facebook] [Youtube] [Linkedin]


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“This email (including any attachments) is confidential and may contain information covered by legal, professional or other privilege. If you are not the intended recipient (or have received this email in error), you may not use or disclose the information contained therein. Instead, please immediately notify the sender and destroy this email together with any attachments. Although reasonable precautions have been taken to ensure no viruses are present in this e-mail, the sender cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.”

[Test Screen Name]

Thank you. You need to contact Adobe Enterprise Support. This must be done using your admin console. (This is NOT an Adobe support forum, it is a community forum).

[Ilyas Muhammad]

ADNOC Classification: Internal

Can you please guide me how can I contact them plz.
[ADNOC logo]

Ilyas Muhammad H.S
Senior Engineer, IT Services
Information Technology Division

PO Box 665, Abu Dhabi, UAE
T +971 (2) 6038903
M +971 (50) 5107081
ilyasm@adnoc.ae


adnoc.aeADNOC GAS Processing
Follow us on
[Twitter] [Instagram][Facebook] [Youtube] [Linkedin]


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“This email (including any attachments) is confidential and may contain information covered by legal, professional or other privilege. If you are not the intended recipient (or have received this email in error), you may not use or disclose the information contained therein. Instead, please immediately notify the sender and destroy this email together with any attachments. Although reasonable precautions have been taken to ensure no viruses are present in this e-mail, the sender cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.”

[Test Screen Name]

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Peter22441557lbrz]

I HAVE NO IDEA OF THE STATUS OF MY ORDER.  I THINK THAT WE CANCELLED ALL ORDERS AS THE INCORRECT  ONES WERE ORDERED.  I NEED TO UPDATE BUT CANNOT UNTIL I SORT MY ACCOUNT OUT. THIS IS BEST DONE BY A TELEPHONE CALL.  PLEASE SUPPLIE A NUMBER FROM AUSTRALIA