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d.a.jackson
d.a.jackson
Known Participant
June 27, 2019
Answered

Adobe Fonts not available in Shared Device License?

  • June 27, 2019
  • 3 replies
  • 8583 views

We're getting ready to deploy the new Shared Device License version of Creative Cloud at our organisation, but one thing I've noticed is that cloud services such as Adobe Fonts don't seem to be available in the Shared Device License version of the software, only in the All Apps entitlement version.

 

Is this correct / expected, or have we got a setting wrong somewhere?

 

I don't see any settings in the SDL profile allowing us to enable Adobe Fonts, but if the SDL software can use it then we'd like to be able to use it.

 

Currently only staff can use it as they are the only users who have entitlements under the ETLA agreement that we are part of.

 

Thanks,

Dan Jackson (Senior ITServices Technician)

Long Road Sixth Form College

Cambridge, UK.

    This topic has been closed for replies.
    Correct answer alisterblack

    Fonts are a service. To get access to fonts you will need to give the Federated ID account a level of entitlement that includes fonts. 

     

    For Shared Device Licenses this is typically done by adding the student to the free Adobe Spark profile available on Educational Admin Consoles.

     

    In the past the Spark Free Offer was not enabled with Fonts however that was changed a while ago.  If users are entitled with the Spark offer, they will have access to Basic Fonts level – regardless where they sign-in to.

    3 replies

    F
    francesw10808448
    Participant
    November 20, 2019

    Hello,

    Has anyone figured out how to access Adobe Fonts through Federated Id accounts yet?

     

    alisterblack
    alisterblackCorrect answer
    Inspiring
    November 21, 2019

    Fonts are a service. To get access to fonts you will need to give the Federated ID account a level of entitlement that includes fonts. 

     

    For Shared Device Licenses this is typically done by adding the student to the free Adobe Spark profile available on Educational Admin Consoles.

     

    In the past the Spark Free Offer was not enabled with Fonts however that was changed a while ago.  If users are entitled with the Spark offer, they will have access to Basic Fonts level – regardless where they sign-in to.

      B
      Bubba_BigBoi
      Participant
      November 21, 2019

      SO I know this answer has been marked The CORRECT ANSWER. But setting it up .... When I look at the disable file syncing option , there is an Information icon that tells me that Libraries & Fonts will continue to sync.

       

      I have tried most of the options and Given users the Spark entitlement and this still is not allowing users to access fonts.

      R
      reneep
      Participant
      September 20, 2019

      Has anyone figured this out.  Still have not found a way to add access to fonts.

        B
        brian_klish1
        Participant
        September 20, 2019
        Same problem for me
          B
          brian_klish1
          Participant
          September 20, 2019
          Actually it looks like it's not included per the shared device license FAQ and this page https://helpx.adobe.com/enterprise/kb/sdl-known-issues.html
          alisterblack
          alisterblack
          Inspiring
          June 27, 2019

          Hi,

          Shared Device Licensing is a 'bring your own services' model. So when you sign in you will get the services associated with the entitlement attached to that particular ID - Shared Device Licensing FAQ

          So it is possible to have Adobe Fonts and other services with SDL it just depends what entitlement that user has. If you use an Adobe ID with no other entitlement for example you will get access to the basic level of services and storage associated with that ID. - Benefits of a free Adobe Creative Cloud membership

          d.a.jackson
          d.a.jacksonAuthor
          Known Participant
          June 27, 2019

          According to the "Benefits of a free Adobe Creative Cloud membership" page you linked, even free users should have access to Fonts.

          However, if I log in to the software with an Enterprise ID user without an entitlement assigned (which if I understand you correctly, should be equivalent to a free Adobe ID user), they are not able to use Adobe Fonts - it says their administrator needs to enable it.

          What I am saying is that there is no option for me to be able to do that in the Adobe Admin Console, those options only exist for the entitlement license.

          alisterblack
          alisterblack
          Inspiring
          June 27, 2019

          Hi,

          An Enterprise ID user is not the same as an Adobe ID user. Enterprise and Federated ID have no services or storage as default. So Ent/Fed ID need to be given some entitlement if you are looking to use services/storage. Adobe Spark can be used, but note that this does not include Adobe Fonts currently.

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