Adobe Fonts not loading

[emilieg302771]

I come to you, for a little concern about adobe Creative Cloud. I can’t get fonts in adobe.
When I click on the FONTS tab in the work desktop cloud it tells me: "Loading Panel fonts" and fails to pass the step, it remains in charge.
In addition, in the FILES tab it says: "Loading files seems to take longer than usual. To solve this problem, restart Creative Cloud by clicking here or restart the computer and try again.". Of course I clicked here and also restarted the computer and trying again it did nothing. I also deleted the files in "C:Users\ Name_user \Appdata\ Localadobe\ OOBE" and then restarted, it did nothing too. So I wonder if this is the version that doesn’t match my PC or maybe another flaw.
I hope that you will be able to answer my problem so that I can take advantage of these tools.
While awaiting your answer, I remain at your disposal for further information and I hope I have been fairly clear and precise.
Thank you in advance.

[Peru Bob]

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

[Jeffrey_A_Wright]

Tiny1, sorry you are encountering problems using the fonts panel in the Creative Cloud desktop app.  I do not see a Creative Cloud membership assigned to the e-mail address you used to post to this public discussion forum.  

Before a solution can be offered, we need to know if you have a Creative Cloud for Individual, Team, or Enterprise membership?  Also, do you own and manage the computer you are using within your organization?

[emilieg302771]

Hello,
I’m part of the open design school, which is a remote design school. Yes I manage my PC.
My ID is emilieg302771E.

[Jeffrey_A_Wright]

Thanks, Tiny1, this helps, but I still need to know the type of Creative Cloud membership you have. If you have a Team or Enterprise membership, then the solutions offered for an individual membership will not help you.

Please see https://helpx.adobe.com/manage-account.html, which provides information on how you can review your active and recent memberships.

[emilieg302771]

It’s a team membership.

[Jeffrey_A_Wright · Accepted solution]

Thanks, Tiny1!  I will move this discussion to the Enterprise & Teams forum.  You can also use the process listed in https://helpx.adobe.com/enterprise/using/support-and-expert-services.html to schedule a support session from within the Admin Console.

[NickWhiteThePhotographer]

Hi Jeff, It would have been very handy if you had put a solution to this problem up here. I guess I will have to look elsewhere now. Apparently it is not uncommon. All the best, Nick W