Skip to main content
2
264438097bqd
Participant
February 19, 2024
Question

ADOBE FOR ENTERPRICE and ADOBE CLOUD FOR ENTERPRICE - NO FREE VIDEOS!

  • February 19, 2024
  • 2 replies
  • 320 views

HI,

I've got Adobe for enterprice plan that includes Adobe Creative cloud for enterprice and unlimited Adobe stock dowloads from over 200 mln files incl videos, see screenshot below. Yet, all I can see when I search throught the videos are only the ones with the BUY button which i DONT want. What is going on? Also Adobe did not think it might be useful for the customers to include the filter that sort out the videos per license, really????

 

 

    This topic has been closed for replies.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 19, 2024

    @264438097bqd a couple of things would affect this if you are on the correct account with Enterprise access - 1. If your Admin has blocked AI enabled stock items, they would show as "buy" instead of download. Also if the videos are considered "premium" stock assets and you do not have a "Pro Plus" plan - they would also show buy.

    Both of these can be filtered in the search area to prevent this issue:

     

     

      Ashish_Harrison
      Adobe Employee
      Ashish_Harrison
      Adobe Employee
      February 19, 2024

      Hi @264438097bqd, please check if you have selected/chosen the correct profile; you can select the accurate profile from the top right corner.

      If you believe you have selected the correct profile and are still getting issues, please create a support ticket from the admin console.

      Thank you!

      Regards,Ashish Harrison
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices