Adobe for Teams user management

Forum|Forum|4 years ago
July 29, 2021
1 reply
1221 views

How/Where do you manage users in Adobe for Teams? Also, how/where can/do you contact/reach Adobe? Please assist. Thank you.

Account management

This topic has been closed for replies.

John T Smith

Community Expert

Team license links that may help
-https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams
-team plans https://www.adobe.com/creativecloud/plans.html?plan=team
-http://www.adobe.com/creativecloud/buy/business.html
-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-account/td-p/8101442
-Team Installer https://community.adobe.com/t5/Get-Started/HOW-TO-Your-very-own-Adobe-Update-Server-Windows/td-p/5753372
--https://helpx.adobe.com/creative-cloud/packager/create-license-file.html
-block cloud saves https://community.adobe.com/t5/Get-Started/Can-I-block-my-users-from-saving-to-the-cloud-and-only-allow/td-p/8022923

Enterprise Account
Packager Links https://community.adobe.com/t5/Get-Started/Same-package-for-different-teams/td-p/6533390

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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FilGovKDAuthor

Participating Frequently

Thank you for your reply. Unfortunately, none of those links helped. From what we understand, one manages Adobe for Teams users from the Admin Console at adminconsole.adobe.com, but we cannot access it, it says "We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.". We are signed in with our Adobe ID before accessing the link. Our browser did not block ads, scripts, or pop-ups. We allowed cookies in our web browser. Also, none of those contact links go directly to the chat option. The 1st one goes to "Adobe Customer Care", no chat option anywhere. The 2nd one goes to "Reach us by phone". If we click "chat with an agent", it goes to "Adobe Customer Care", no chat option anywhere.

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FilGovKDAuthor

Participating Frequently

Ok, then the login for the administrator isn't working, and you need to get it sorted by Adobe. The correct way to do this is the admin console, but this is one case where it can't be done that way. [What the owner should normally do is add you as an admin; they cannot give you permission to use their account, because it is a breach of Adobe's license terms]. Adobe cannot create team admins: to quote that page: "If the contract owner isn't available, and the account doesn't have any other admin, Adobe Customer Care cannot promote non-admins to the admin role. In this case, you can purchase a new Creative Cloud for teams subscription." In other words, in such a case, you've lost everything.

I suggest you go back over the original paperwork to see if the assignment was made to the wrong email. If you purchased through a reseller, conceivably they could help.

LOL. How do we get it sorted by Adobe if we can't contact Adobe? The owner can't access the Admin Console, so he had no alternative. I'm not using any software. Surely Adobe can fix this, it's their console. We're obviously not purchasing another subscription to fix an Adobe issue. There's no paperwork, we purchased the subscription online. If a reseller could help, surely Adobe can. How can they be contacted? Do they ever bother to scan this community?

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