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FilGovKD
Participating Frequently
July 29, 2021
Question

Adobe for Teams user management

  • July 29, 2021
  • 1 reply
  • 1221 views

How/Where do you manage users in Adobe for Teams? Also, how/where can/do you contact/reach Adobe? Please assist. Thank you.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 29, 2021

Team license links that may help
-https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams
-team plans https://www.adobe.com/creativecloud/plans.html?plan=team
-http://www.adobe.com/creativecloud/buy/business.html
-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-account/td-p/8101442
-Team Installer https://community.adobe.com/t5/Get-Started/HOW-TO-Your-very-own-Adobe-Update-Server-Windows/td-p/5753372
--https://helpx.adobe.com/creative-cloud/packager/create-license-file.html
-block cloud saves https://community.adobe.com/t5/Get-Started/Can-I-block-my-users-from-saving-to-the-cloud-and-only-allow/td-p/8022923

Enterprise Account
Packager Links https://community.adobe.com/t5/Get-Started/Same-package-for-different-teams/td-p/6533390

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

F
FilGovKDAuthor
Participating Frequently
July 30, 2021

Thank you for your reply. Unfortunately, none of those links helped. From what we understand, one manages Adobe for Teams users from the Admin Console at adminconsole.adobe.com, but we cannot access it, it says "We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.". We are signed in with our Adobe ID before accessing the link. Our browser did not block ads, scripts, or pop-ups. We allowed cookies in our web browser. Also, none of those contact links go directly to the chat option. The 1st one goes to "Adobe Customer Care", no chat option anywhere. The 2nd one goes to "Reach us by phone". If we click "chat with an agent", it goes to "Adobe Customer Care", no chat option anywhere.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 31, 2021

LOL. How do we get it sorted by Adobe if we can't contact Adobe? The owner can't access the Admin Console, so he had no alternative. I'm not using any software. Surely Adobe can fix this, it's their console. We're obviously not purchasing another subscription to fix an Adobe issue. There's no paperwork, we purchased the subscription online. If a reseller could help, surely Adobe can. How can they be contacted? Do they ever bother to scan this community?


You do not need a subscription to manage what you have. The first important thing is: how did you buy your Teams subscription, and is it really a Teams vs an individual subscription? CC for Teams can be bought from authorized resellers. That's what we did because our reseller handles also our other licences: Microsoft, Autodesk etc.

 

So if you bought directly from Adobe, you did designate a contract owner. The contract owner has access to the console with his/her Adobe ID. If he/she does not have an ID, it's time to create one (same e-mail as the contract owner e-mail). There is no need to have a licence assigned, so the free account works well. As of my understanding, e-mails need to get confirmed.

 

The account can be accessed via account.adobe.com, the admin console can be accessed via a link from there:

The account here has no licence assigned!

From here you will be able to manage products, users, admins etc. You can add as many admins and users you want, but you can only assign licences to users up to the number of acquired licences.

 

ABAMBO | Hard- and Software Engineer | Photographer
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