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VulnScan
Participant
May 18, 2021
Answered

Adobe Genuine

  • May 18, 2021
  • 2 replies
  • 1349 views

Is there a way to trigger the Adobe Genuine package to update? My desktops are all popping in my vulnerability scanner with a priority 3 vulnerability  that's over 30 days old "Adobe has released fix to address this issue in Adobe Genuine Service version 7.3. The customers are advised to refer to APSB21-27 for updates pertaining to this vulnerability."

 

Why are they not updating themselves, and how can I trigger it to update? 

Real bad look here...

    This topic has been closed for replies.
    Correct answer SuJoshi

    The Adobe Genuine Service (AGS) is a service that periodically verifies whether Adobe apps on your machine are genuine and notifies you if they are not.

    You can check this document for more details: https://helpx.adobe.com/in/genuine/adobe-genuine-service.html

    2 replies

    J
    Jaxon271855287soa
    Participant
    November 17, 2022

    Same story here - ever find an actual solution other than a reload?  I was just on an hour long chat and support couldn't figure it out - sent me to these glorious community forums to look for scaps of an answer.  My suspicion is that if a user has a standalone (old school licensing) installation of Acrobat and is then switched over to a sucsription-based license using the Creative Cloud app, the AdobeGCClient.exe is abandoned and never updated again.  We've completely uninstalled all Adobe products and that wouldn't get rid of this issue.  

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    May 27, 2021

    Hello,

    The Adobe Genuine service gets updated with the creative cloud applications. May I know if you are using only Acrobat and the environment?

    K
    Kamil25486082eqob
    Participant
    October 21, 2022

    What data is collected as part of the Adobe Genuine Service please ?

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    October 21, 2022

    The Adobe Genuine Service (AGS) is a service that periodically verifies whether Adobe apps on your machine are genuine and notifies you if they are not.

    You can check this document for more details: https://helpx.adobe.com/in/genuine/adobe-genuine-service.html

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