Adobe Indesign shows license but when installing, it won't open

Forum|Forum|8 years ago
November 15, 2017
1 respuesta
234 visualizaciones

I work for a school district where we have some 14 licenses purchased for our users. The executable was created using the current active license in Adobe Indesign to deploy. The install completes but when opening up indesign, I get the below message. Checking the Adobe Adminconsole, it shows the license was given to the user but the program doesn't open at all. Please help

Este tema ha sido cerrado para respuestas.

Mejor respuesta de John T Smith

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

John T Smith

Respuesta

Community Expert

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

edgar.DelamoraAutor

Participant

Thanks John,

I’m confused though because I got to this location from the adobe support within the adobe admin console. I’ll just copy and paste my question with the instructions you provided

[Deleted duplicate message... posting a 2nd time in this forum won't help... you need to follow the support link to initiate a chat session]

Regístrese

Social Login

Bienvenido

Social Login

Escaneando el archivo en busca de virus

Este archivo no se puede descargar