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Adobe is blocked

New Here ,
Dec 11, 2022 Dec 11, 2022

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Hello.

When I try to open Creative Cloud after the download, the window is blocked, and i can't use the Adobe software.

 

image.jpg

 

When I click on "connction", the little window load and show me the same.

 

I tried to unistall all the software many times, Creative Cloud too, but nothing works.

 

Anyone know what I can do ?

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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New Here ,
Jan 04, 2023 Jan 04, 2023

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I tried everything, but nothing works. Maybe I will try to reset my computer completely, but it's really annoying...

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Community Expert ,
Jan 04, 2023 Jan 04, 2023

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