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Louis27471137l0k1
New Participant
December 11, 2022
Question

Adobe is blocked

  • December 11, 2022
  • 1 reply
  • 1257 views

Hello.

When I try to open Creative Cloud after the download, the window is blocked, and i can't use the Adobe software.

 

 

When I click on "connction", the little window load and show me the same.

 

I tried to unistall all the software many times, Creative Cloud too, but nothing works.

 

Anyone know what I can do ?

    This topic has been closed for replies.

    1 reply

    kglad
    kglad
    Adobe Expert
    December 11, 2022

    if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

     

    to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

     

    otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    do you see both logos after clicking "link"?

     

    if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

     

    if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

      L
      Louis27471137l0k1Author
      New Participant
      January 4, 2023

      I tried everything, but nothing works. Maybe I will try to reset my computer completely, but it's really annoying...

      kglad
      kglad
      Adobe Expert
      January 4, 2023

      wait.  try this - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html 

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