Skip to main content
H
HSOI - Nathan31200456yd14
Participant
December 10, 2024
Answered

Adobe Library no longer sharing to coworker and nothing has changed.

  • December 10, 2024
  • 1 reply
  • 604 views

I have been using Adobe Library to share graphics for a document my coworker uses. We have had no issues until I recelty updated. She was trying to update the graphics this month and now they all tell her it's read-only file. But I never made any changes to make this happen.

 

To fix it I tried removing her and adding her back. I tried having her log out and back into to the cloud. We double checked that we have the same version of Illustrator. But no matter what I do she can not edit files that she's been able to edit for months. 

This topic has been closed for replies.
Correct answer Anshul_Nautiyal

Hi @HSOI - Nathan31200456yd14,

Thank you for reaching out and for providing additional context. I understand the frustration you and your coworker are experiencing, and I’m here to assist in resolving this issue.

Based on your explanation, here are some steps to try:

Permissions and Syncing:
Check for Sync Issues:
Sync problems can sometimes cause files to become read-only.
Verify that both your Creative Cloud apps are syncing correctly. The sync status can be checked in the Creative Cloud app under "Files" > "View on Web."
Try re-syncing the library by making minor changes to the shared graphics or creating a new shared folder to test functionality.

Restart Adobe Services:
Sign out of Adobe Illustrator and the Creative Cloud Desktop app.
Close Adobe CC Sync Services and any other Adobe-related processes via the Task Manager (Windows) or Activity Monitor (macOS).
Reboot your computer, then sign back into the Creative Cloud Desktop app and relaunch Illustrator.

Creating a New Library:
If the above steps do not resolve the issue, consider creating a new library:
Move the existing assets to a new library.
This can help reset any underlying permission or sync-related issues.

Updates and Reinstallation:
Ensure both you and your coworker are using the latest versions of the Creative Cloud Desktop app and Illustrator.
If the issue persists, uninstall and reinstall the Creative Cloud app and Illustrator to address potential installation errors.

 

I hope these steps help in resolving the issue. If further assistance is required, please let me know!

 

Regards,
^AN

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
December 11, 2024

Hi there, 

 

I understand your coworker is having trouble editing files from your shared library, and I want to help you. It might be worth checking if the correct permissions are set for that user on the specific file or folder. If you need guidance on how to set permissions on files or folders in shared libraries, please take a look at the following resources: https://adobe.ly/3Vyfa1X;

 

Thanks,
^BS

H
HSOI - Nathan31200456yd14Author
Participant
December 11, 2024

Well first off, that's a 404 page and not found. So that doesn't help at all.

 

Second, I clearly stated that I tried checking that she has "can edit" permission. That I even removed her and added her back this way and still nothing changed. She had been using it for months with zero issues and it suddenly changed. So unless there's a change to how this is handled, she should have permission.

 

On a side note, I am still able to edit files she has shared with me.

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
December 11, 2024

Hi @HSOI - Nathan31200456yd14,

Thank you for reaching out and for providing additional context. I understand the frustration you and your coworker are experiencing, and I’m here to assist in resolving this issue.

Based on your explanation, here are some steps to try:

Permissions and Syncing:
Check for Sync Issues:
Sync problems can sometimes cause files to become read-only.
Verify that both your Creative Cloud apps are syncing correctly. The sync status can be checked in the Creative Cloud app under "Files" > "View on Web."
Try re-syncing the library by making minor changes to the shared graphics or creating a new shared folder to test functionality.

Restart Adobe Services:
Sign out of Adobe Illustrator and the Creative Cloud Desktop app.
Close Adobe CC Sync Services and any other Adobe-related processes via the Task Manager (Windows) or Activity Monitor (macOS).
Reboot your computer, then sign back into the Creative Cloud Desktop app and relaunch Illustrator.

Creating a New Library:
If the above steps do not resolve the issue, consider creating a new library:
Move the existing assets to a new library.
This can help reset any underlying permission or sync-related issues.

Updates and Reinstallation:
Ensure both you and your coworker are using the latest versions of the Creative Cloud Desktop app and Illustrator.
If the issue persists, uninstall and reinstall the Creative Cloud app and Illustrator to address potential installation errors.

 

I hope these steps help in resolving the issue. If further assistance is required, please let me know!

 

Regards,
^AN

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices