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January 30, 2019
Question

Adobe Lightroom Classic CC 2019 - Installed failed

  • January 30, 2019
  • 1 reply
  • 2833 views

Hello everybody

I wanted to install a new package (just generated in Admin Console) on a client (Windows 10 LTSR).  Unfortunately, an installation error appears relatively quickly.

Does anyone have an idea or tip?

Best regards

Here is the log file:

01/30/19 14:26:22:278 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Build Version - 1.15.0.68
01/30/19 14:26:22:278 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Logging Level verbosity Set  to 4
01/30/19 14:26:22:362 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Successfully fetched the optionXML content from MSI database ...
01/30/19 14:26:22:423 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3496 | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi" /qn
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Build Version - 1.15.0.68
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Logging Level verbosity Set  to 4
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Executing immediate custom action for install mode.
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | The CustomActionData string is : mode=install;sourceDir=C:\Users\Test\Desktop\Build\;installDir=;origDB=C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi;installLang=
01/30/19 14:26:25:062 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Successfully executed the immediate custom action for install mode .
01/30/19 14:26:34:652 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:26:34:652 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:26:34:652 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Executing the deferred custom action.
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Obtained the following as CustomActionData
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | (mode=install;sourceDir=C:\Users\Test\Desktop\Build\;installDir=;origDB=C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi;installLang=)
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | (mode=install;sourceDir=C:\Users\Test\Desktop\Build\;installDir=;origDB=C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi;installLang=)
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Original database path is : C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi
01/30/19 14:26:34:672 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | OptionXML saved at location :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{4D825F99-5FF7-4EA5-BEB2-BAF276A7CE7C}
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | CustomAction Parameters obtained...
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  optXMLPath :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{4D825F99-5FF7-4EA5-BEB2-BAF276A7CE7C}
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  setupBasePath :: C:\Users\Test\Desktop\Build\
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  installDirPath ::
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  installLang ::
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Initializing Custom Action Data from parameters
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool path is (C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}).
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Preconditioning Tool path is (C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{4A722D49-18B6-438D-BD45-0BD6277E217D}).
01/30/19 14:26:34:874 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to run the custom action for install mode
01/30/19 14:26:34:874 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | STEP 1: Starting to parse Option XML.
01/30/19 14:26:34:897 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Latest AAM version with the package is (4.7.0.400)...
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Install language fallback contains following languages :
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |     (de_DE)
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Self-Update BootStrapper Relative Path doesn't exist.
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failure in getting Self-Update Folder Path.
01/30/19 14:26:34:899 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | RemoteUpdateManager deploy Path doesn't exist.
01/30/19 14:26:34:899 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No of updates found (0).
01/30/19 14:26:34:899 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No of HD products found (4).
01/30/19 14:26:34:904 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get value for conflicting processes...
01/30/19 14:26:34:904 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to parse the conflictProcessInfo for HD media (COSY4.1.0)...
01/30/19 14:26:34:904 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The media info tag marked for auto-install (COSY) (4.1.0)
01/30/19 14:26:34:907 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get value for conflicting processes...
01/30/19 14:26:34:907 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to parse the conflictProcessInfo for HD media (LIBS2.15)...
01/30/19 14:26:34:907 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The media info tag marked for auto-install (LIBS) (2.15)
01/30/19 14:26:34:909 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get value for conflicting processes...
01/30/19 14:26:34:909 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to parse the conflictProcessInfo for HD media (CCXP2.2.1)...
01/30/19 14:26:34:909 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The media info tag marked for auto-install (CCXP) (2.2.1)
01/30/19 14:26:34:914 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Custom deployment path doesnt exist in options XML
01/30/19 14:26:34:922 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to find Royalty Bearing attribute info.
01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Found the AppsPanel attribute info (false)
01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Found the AdminPrivilege attribute info (false)
01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Number of Medias found = 0

01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Deployment Manager is running in Install Mode.
01/30/19 14:26:34:923 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | STEP 2: Starting to launch ASU AAM.
01/30/19 14:26:34:923 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Bootstrapper launch location is :: C:\Users\Test\Desktop\Build\ASU\Set-up.dat
01/30/19 14:26:35:244 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | Build Version - 10.0.0.99
01/30/19 14:26:35:244 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | Logging Level verbosity Set  to 4
01/30/19 14:26:35:330 | [WARN] |  | ASU | OPM | OPM |  |  | 2036 | Failed in key1 generation
01/30/19 14:26:35:339 | [WARN] |  | ASU | OPM | OPM |  |  | 2036 | Failed in key1 generation
01/30/19 14:26:35:339 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 2036 | Failed in key1 generation
01/30/19 14:26:35:407 | [WARN] |  | ASU | OPM | OPM |  |  | 2036 | Failed in key3List generation
01/30/19 14:26:35:407 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2036 | Failed in key3List generation
01/30/19 14:26:35:407 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
01/30/19 14:26:35:407 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | No Record found for the input fields in opm_getValueForKey
01/30/19 14:26:40:521 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Build Version - 10.0.0.49
01/30/19 14:26:40:522 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Logging Level verbosity Set  to 4
01/30/19 14:26:40:522 | [INFO] |  | ASU | AAMCustomHook |  |  | CommandLineParser | 2308 | Parsing the command line provided. Number of command line arguments is 3
01/30/19 14:26:40:530 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
01/30/19 14:26:40:535 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Going to create or update inventory
01/30/19 14:26:40:578 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Successfully created or updated updater inventory
01/30/19 14:27:13:704 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:13:704 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:13:705 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return code from the Bootstrapper Process is (0).
01/30/19 14:27:13:707 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Created file with ACC Panel Masked C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
01/30/19 14:27:13:707 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting apply CCP ASU.
01/30/19 14:27:13:707 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Bootstrapper launch location is :: C:\Users\Test\Desktop\Build\ASU2\Set-up.dat
01/30/19 14:27:13:708 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:13:708 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:13:708 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to launch the Bootstrapper process.Stopping the installation process.
01/30/19 14:27:13:708 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | CCP ASU installation failed with ErrorCode (81). Ignoring this ASU failure.
01/30/19 14:27:13:709 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Skipping custom installs, either path does not exist or not directory (C:\Users\Test\Desktop\Build\pre)
01/30/19 14:27:13:862 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | Conflict processes not running or killed successfully ...
01/30/19 14:27:13:873 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to find the pdb database.
01/30/19 14:27:13:873 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get the local payload database handle.
01/30/19 14:27:17:093 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:17:093 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:17:093 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The HDPIM Setup Process return code is (195).Stopping the installation process.
01/30/19 14:27:17:093 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (LTRM, 8.1) installation failed ...
01/30/19 14:27:17:093 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No Conflict Process defined, skipping the conflict file creation ...
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The return code from the HDPIM Setup Process is (0). Successfully installed.
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (CCXP, 2.2.1) successfully installed ...
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to launch Provisioning Tool for EULA suppression ...
01/30/19 14:27:37:868 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning tool launch location is :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}
01/30/19 14:27:37:869 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Path to Process :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D} Process Directory :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83} arguments being passed :"C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}" --tool=EULA --leid= --eulasuppress
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Process creation completed.
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return Code from Provisioning Tool (1).
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool has failed to suppress EULA for the product.
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No Conflict Process defined, skipping the conflict file creation ...
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The return code from the HDPIM Setup Process is (0). Successfully installed.
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (COSY, 4.1.0) successfully installed ...
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to launch Provisioning Tool for EULA suppression ...
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning tool launch location is :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Path to Process :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D} Process Directory :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83} arguments being passed :"C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}" --tool=EULA --leid=V7{}CoreSync-2.4.1-Win-GM --eulasuppress
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Process creation completed.
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return Code from Provisioning Tool (6).
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool has failed to suppress EULA for the product.
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No Conflict Process defined, skipping the conflict file creation ...
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The return code from the HDPIM Setup Process is (0). Successfully installed.
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (LIBS, 2.15) successfully installed ...
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to launch Provisioning Tool for EULA suppression ...
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning tool launch location is :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}
01/30/19 14:28:13:277 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Path to Process :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D} Process Directory :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83} arguments being passed :"C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}" --tool=EULA --leid= --eulasuppress
01/30/19 14:28:13:335 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Process creation completed.
01/30/19 14:28:13:335 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return Code from Provisioning Tool (1).
01/30/19 14:28:13:335 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool has failed to suppress EULA for the product.
01/30/19 14:28:13:338 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to clean the partially installed payloads.
01/30/19 14:28:13:363 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No payloads are required to be cleaned up. So Adobe Installer is not invoked.
01/30/19 14:28:13:371 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Skipping Product Media (LTRM, 8.1) uninstallation, product not installed ...
01/30/19 14:28:13:421 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | Build Version - 10.0.0.130
01/30/19 14:28:13:421 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:28:13:436 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | Schema version and schema compatibility version are same or greater than current

01/30/19 14:28:13:462 | [WARN] |  | ASU | OPM | OPM |  |  | 3508 | Failed in key1 generation
01/30/19 14:28:13:474 | [WARN] |  | ASU | OPM | OPM |  |  | 3508 | Failed in key1 generation
01/30/19 14:28:13:474 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 3508 | Failed in key1 generation
01/30/19 14:28:13:517 | [WARN] |  | ASU | OPM | OPM |  |  | 3508 | Failed in key3List generation
01/30/19 14:28:13:517 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3508 | Failed in key3List generation
01/30/19 14:28:13:518 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
01/30/19 14:28:13:518 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | No Record found for the input fields in opm_getValueForKey
01/30/19 14:28:13:631 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | The output of process received  in execWithOutput :
Microsoft Windows [Version 10.0.14393]

01/30/19 14:28:13:639 | [INFO] |  | ASU | DeploymentManager |  |  |  | 3508 | Event Guid generated is: '2f345845-d78f-4e66-98d6-cd8de42c2fb6'
01/30/19 14:28:13:657 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 3508 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/30/19 14:28:13:672 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 3508 | The http request returned HTTP_Status:0 HttpCommunicator error:178
01/30/19 14:28:13:673 | [ERROR] |  | ASU | DeploymentManager |  |  |  | 3508 | SendEvent failed. HTTPConnectorResponse is : 178
01/30/19 14:28:13:673 | [INFO] |  | ASU | DeploymentManager |  |  |  | 3508 | Waiting for the async thread to get the task completed
01/30/19 14:28:13:673 | [INFO] |  | ASU | DeploymentManager |  |  |  | 4904 | Async thread is completed. Now exiting from function.
01/30/19 14:28:13:721 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The install workflow is terminating.
01/30/19 14:28:17:268 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3496 | Process creation completed.
01/30/19 14:28:17:268 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 |  The return Code from Create Process (1603).

    This topic has been closed for replies.

    1 reply

    alisterblack
    Inspiring
    January 30, 2019

    Hi,

    The HDPIM Setup Process return code is (195)

    This indicates the system requirements are not met.

    Note that this version of Lightroom is not supported on Windows 8.1, Windows 10 versions 1511 and 1607.

    Lightroom Classic CC system requirements

    rolfk22681890
    Participating Frequently
    January 30, 2019

    Hi,

    Thanks for your Information.

    When I install Adobe Creative Cloud 2019 on a Windows Server 2016, I also get an error message.  The 2018 version can be installed properly.

    Can someone possibly help me there?

    01/30/19 11:57:01:049 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3692 | Failed to launch the Bootstrapper process.Stopping the installation process.

    alisterblack
    Inspiring
    February 7, 2019

    Exactly, shared device licenses are used.  The product has been operated this way for 10 years.  For performance reasons, we use Citrix with Windows Server 2016 (XenApp).  This is also supported according to Adobe!


    For Acrobat, yes this is supported.

    Can you check if you install SDL on a desktop machine if you face the same problem. This will help us narrow down the issue.