Adobe Media Encoder Not Installed

[Eccentric_interest5C23]

I recently updated Premiere Pro and Media Encoder to the 2020 version. However, when I try to export a video from Premiere to Encoder I get an error message that says, "Adobe Media Encoder is not installed. Please download and install it to use this feature."

Since receiving the error, I uninstalled and reinstalled both programs several times and am still encountering the issue.

[Jeffrey_A_Wright]

Bryansfc, sorry you are encountering problems using Adobe Media Encoder.  What type of Creative Cloud membership are you using?

[Eccentric_interest5C23]

Hey Jeff! I'm on a team/company account. It's my own email and password when logging into Creative Cloud. The issue is occuring on my Macbook when running the 2020 versions. However, on my iMac I'm running Premiere 2020, without updating Encoder yet and have not experienced the issue.

[Jeffrey_A_Wright]

Thanks for the update, Bryansfc. Does this mean that your company is managing the computer that you are installing the software on to?  Did your company also purchase the Creative Cloud membership?  If so, did they purchase a Creative Cloud for Team or Enterprise membership?

[Eccentric_interest5C23]

My company uses a Enterprise membership. They don't manage the computer I'm installing onto.

[Jeffrey_A_Wright · Accepted solution]

Thanks, Bryansfc, this makes a massive difference as the Get Started forum is aimed towards people who are utilizing an individual membership.  I will move your public forum discussion to the Enterprise & Team forum to see if that community has any specific suggestions.

The process listed in https://helpx.adobe.com/enterprise/using/support-and-expert-services.html can be utilized to schedule an expert support session if you need direct assistance to resolve the error.  To complete the process, you will need to be a designated admin in order to access the administrator console and make the support request.

[R.PRS2K1]

!bump