Adobe Portfiolo

[C AmaKai Clark]

Urgent Assistance Needed – Adobe Portfolio Retrieval

Hello,

My Adobe account was accidentally closed, and while my university has reinstated my license, it restarted as a completely new account under the same email address. Because of this, my Adobe Portfolio—with over two years of critical work—is no longer accessible. I believe the information should still be stored in the cloud, but it has not been restored even after the license was reactivated.

When I attempt to sign in to the retrieval website, it only redirects me back to the new account, which shows none of my previous Portfolio files. It seems the original data was not migrated when my account was reinstated.

I urgently need access to my original Portfolio so I can recover and migrate that information. Without this step, I cannot properly transition from my EDU account to my personal account. Right now, it is functioning as if I have a brand-new account with none of my prior work.

This Portfolio is essential, and I need immediate assistance retrieving it. Please help me resolve this issue as quickly as possible.

Thank you,

[Bani Verma]

Hi @C AmaKai Clark,

Thanks for reaching out. I’m sorry to hear about the difficulty you’re experiencing.

Please follow the steps outlined in this guide to transfer/migrate your site and content: https://adobe.ly/3GPnZk2

You can also submit a support request to the Portfolio support team using the link Contact Portfolio Team. The support team usually responds within 24 hours, excluding weekends and holidays. Please be sure to check your spam folder to avoid missing their response.

I hope this helps you. Feel free to let us know if you need any more help. 

Thanks,
^BS

[C AmaKai Clark]

Hello, there are no files to transfer. My old information is not attached to my Adobe portfolio or my Adobe account. It started me all over again with a brand new account when the University reinstated the license. Not sure if I put that in the above information.

Yes, I've currently contacted the portfolio team and am waiting for support from them.. Thank you so much for your response. 

[Bani Verma]

Thanks for the update. I suggest that you wait for the response from the Portfolio team. 

Regards,
^BS