adobe premiere pro won't reopen

Forum|Forum|3 years ago
December 19, 2022
2 replies
890 views

I've already installed and used premiere, and its listed under my installed apps in the creative cloud. but now that i'm trying to start a new project and need to open the app again, it literally won't open. i've clicked the open button but nothing happens. do i need to update the entire creative cloud? I'm worried that any updates won't be compatible with my mac. Help would be greatly appreciated, project is a school assignment due this week.

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M

Mira27625223xz1zAuthor

Participating Frequently

i think it's updated somehow to a verion that is not compatible with my device, even though I have auto updates off. is there a way to "unupdate" or use an older version of the app?

kglad

Community Expert

uninstall premiere including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then reinstall.

M

Mira27625223xz1zAuthor

Participating Frequently

will that delete the projects I alreay have in there?

kglad

Community Expert

my mac is OS cateline, version 10.15.3, and the adobe i currently have is version 22.6.2

that's the last version compatible with your os. so, compatibility is not the problem.

adobe released an update, but you shouldn't see that in your desktop app because it's not compatible with your os and the cc app only offers compatible apps.

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