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I
itm54072838
Participant
June 19, 2018
Answered

Adobe Pro 2017 activation

  • June 19, 2018
  • 1 reply
  • 8564 views

We just bought 45 licenses of Adobe Acrobat Pro 2017 - CLP. I have installed the version on my computer with the key sent by Adobe but I'm jammed on the "Adobe ID" account. What we should use ? Do we have to manage 45 new Adobe ID ?

This topic has been closed for replies.
Correct answer EnterpriseHelp

As written in my answer, the problem is not the installation; everything is installed correctly.

The problem is at the opening the application; it asks for an Adobe ID account to activate the product.


As Steve points out above, it's a configuration issue. While the product is successfully installed as you say, it thinks you need an Adobe ID. To make it "stop thinking that", you have to configure the installer prior to deployment. So:

  1. Download the Wizard.
  2. Configure the installer by granting an offline exception and disabling services.
  3. There are other things you can configure as well, so go through the Wizard UI and see what's available.
  4. Install on one machine and test your install.

Overview link: Pre-Deployment Planning — Enterprise Administration Guide

Or go to the ETK main page and navigate to the Wizard.

1 reply

S
Adobe Employee
Steve Cordero
Adobe Employee
June 19, 2018

If you have Acrobat Pro DC 2017 and are using a key, then you don't have the Document Cloud web services provisioned. If you are using the Adobe Customization Wizard to implement the key, set the Grant Offline Exception checkbox and disabled the Web Services UI, then there would be no need to use an Adobe IDs for your users.

I
itm54072838Author
Participant
June 19, 2018

None of these solutions. It's Adobe Acrobat 2017 CLP licenses and to install the application, we have to launch "Setup.exe". After a few seconds, the installation starts and asks for the serial number. After typing the serial number, everything goes well.

The problem occurs at the first execution. The application starts and ask for an Adobe ID account for the activation … we are stuck there

EnterpriseHelp
EnterpriseHelpCorrect answer
Inspiring
June 19, 2018

As written in my answer, the problem is not the installation; everything is installed correctly.

The problem is at the opening the application; it asks for an Adobe ID account to activate the product.


As Steve points out above, it's a configuration issue. While the product is successfully installed as you say, it thinks you need an Adobe ID. To make it "stop thinking that", you have to configure the installer prior to deployment. So:

  1. Download the Wizard.
  2. Configure the installer by granting an offline exception and disabling services.
  3. There are other things you can configure as well, so go through the Wizard UI and see what's available.
  4. Install on one machine and test your install.

Overview link: Pre-Deployment Planning — Enterprise Administration Guide

Or go to the ETK main page and navigate to the Wizard.

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