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stuart  w22689353
Inspiring
April 5, 2016
Question

Adobe Pro DC and invites

  • April 5, 2016
  • 2 replies
  • 1571 views

My previous adobe creative cloud products sent an actual invite to users, Pro is sending a download link - why?

I'v packaged and deployed it already, they need an ID and to accept the invite.

It's just wrong !

2 replies

Adobe Employee
April 6, 2016

Can you post a screenshot of the email your users receive?

stuart  w22689353
Inspiring
April 7, 2016

Update.

SO after a chat session we worked out the users hadn't clicked the activate subscription link.

Ran through that with a couple of them and all was well.

I have to say it harks back to a poorly worded email received by the users when you as an admin send an invite.

Download Acrobat Pro DC isn't helpful when all you want is them is to create an ID and accept and activate an assignment.

Kanikas
Community Manager
Community Manager
April 5, 2016
stuart  w22689353
Inspiring
April 5, 2016

why have you moved it - it's like the walking dead in here, I'll end up answering my own question while i wait?