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sam_gallahan
Participant
November 1, 2024
Question

Adobe Product Patching

  • November 1, 2024
  • 3 replies
  • 329 views

Hello,
Is there a support email for Adobe?

I would like to know if there is a way to download security updates to deploy through an RMM tool we have or MDM.  Is this possible without an Adobe Update Server or RUM?

I appreciate any answers this community can provide. 

Thank you!

This topic has been closed for replies.

3 replies

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sam_gallahanAuthor
Participant
November 5, 2024
Hello, Is there an email address ? I don't see in the portal where I can open a case besides a phone number and chat. I appreciate your assistance. Thank you, Sam [cid:image001.png@01DB2F62.7EA2A390] Sam Gallahan [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]
A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
November 5, 2024

Hello @sam_gallahan,

 

Have you had a chance to review the options I outlined earlier in this thread?

Given your active Adobe Teams subscription, please refer to the following documentation for guidance on reaching out to support.

 

Regards,
^AN

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
November 4, 2024

Hi @sam_gallahan,

 

Thank you for reaching out. Based on your active Adobe Teams subscription, here are a few streamlined options to deploy Adobe product updates across your organization without needing AUSST and RUM:

1. Direct Download of Updates: Adobe offers direct links to download security patches and updates. You can manually download and distribute these updates using your RMM or MDM tool. Please click here for more info.

 

2. Enterprise Packaging via Adobe Admin Console: Through the Adobe Admin Console, you can create and download customized deployment packages with security updates, which can then be deployed using your RMM or MDM solution. For additional guidance, refer to this documentation.

 

Regards,


^AN

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
November 1, 2024

@sam_gallahan Your Admin should have access to Adobe Support via the Admin Console. From there they can either start a chat or enter a support ticket for escalation.

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