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R
ravi1988
Participant
May 21, 2019
Question

Adobe Reader DC is not getting removed during install of Acrobat ProDC

  • May 21, 2019
  • 1 reply
  • 2571 views

Using Custom wizard for Acrobat professional DC by enabling remove Reader DC Not working(Reader DC still retains on machine)

REMOVE_PREVIOUS_READER= YES property is added to MST

on top of it , while installing Acrobat Pro DC, even Reader DC is getting upgraded to latest version.

This topic has been closed for replies.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
May 22, 2019

Hi Ravi1988,

Once an MST is applied during an install, another MST can’t be used later during an update (say, to change one setting).

The way the Windows Installer Technology works is that during an update or repair, the installer references the MST file that the installation used when it was first installed.

The only way to use a different MST is to uninstall the product and then reinstall with a new MST file.

So, I would suggest you to try completely uninstalling Acrobat (PRO DC & Reader DC) and then reinstall creating a new MST.

Let us know if this helps.

A
Anonymous
May 22, 2019

Hi Bani Verma,

Here we are not trying to apply any new MST during update.

Scenario:

Adobe reader DC is installed in the machine . we need to uninstall it during the installation of Adobe acrobat Pro DC . So while creating "Adobe acrobat Pro DC" package we choose the option "Remove all versions of Reader" using Acrobat customization wizard DC. But during the installation of "Adobe acrobat Pro DC"   already installed Adobe reader DC is not getting removed and it just getting upgraded to latest version.

R
ravi1988Author
Participant
May 24, 2019

Are you using the Setup.exe or and MSI command line?  I believe the Setup.exe is the required method for this setting to triggered.


Using command line Setup.exe /sALL

the main hurdle is even with custom wizard enabling to remove any reader Version, its not happening with Acrobat DC

it has any limitation?

we have Reader DC and Pro DC installed on same machine. ideally it should un-install Reader DC when selecting that option during customization.

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