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Adobe Reader DC is not getting removed during install of Acrobat ProDC

New Here ,
May 21, 2019 May 21, 2019

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Using Custom wizard for Acrobat professional DC by enabling remove Reader DC Not working(Reader DC still retains on machine)

REMOVE_PREVIOUS_READER= YES property is added to MST

on top of it , while installing Acrobat Pro DC, even Reader DC is getting upgraded to latest version.

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Adobe Employee ,
May 21, 2019 May 21, 2019

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Hi Ravi1988,

Once an MST is applied during an install, another MST can’t be used later during an update (say, to change one setting).

The way the Windows Installer Technology works is that during an update or repair, the installer references the MST file that the installation used when it was first installed.

The only way to use a different MST is to uninstall the product and then reinstall with a new MST file.

So, I would suggest you to try completely uninstalling Acrobat (PRO DC & Reader DC) and then reinstall creating a new MST.

Let us know if this helps.

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Guest
May 22, 2019 May 22, 2019

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Hi Bani Verma,

Here we are not trying to apply any new MST during update.

Scenario:

Adobe reader DC is installed in the machine . we need to uninstall it during the installation of Adobe acrobat Pro DC . So while creating "Adobe acrobat Pro DC" package we choose the option "Remove all versions of Reader" using Acrobat customization wizard DC. But during the installation of "Adobe acrobat Pro DC"   already installed Adobe reader DC is not getting removed and it just getting upgraded to latest version.

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Adobe Employee ,
May 22, 2019 May 22, 2019

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I am moving this thread to Enterprise Deployment (Acrobat and Reader)​ community, experts here will be able to assist you better.

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Adobe Employee ,
May 23, 2019 May 23, 2019

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Are you using the Setup.exe or and MSI command line?  I believe the Setup.exe is the required method for this setting to triggered.

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New Here ,
May 24, 2019 May 24, 2019

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Using command line Setup.exe /sALL

the main hurdle is even with custom wizard enabling to remove any reader Version, its not happening with Acrobat DC

it has any limitation?

we have Reader DC and Pro DC installed on same machine. ideally it should un-install Reader DC when selecting that option during customization.

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Adobe Employee ,
May 24, 2019 May 24, 2019

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Hi Ravi1988,

You may also try running the Acrobat cleaner tool through the command line in silent mode to uninstall Reader DC before running the command for installing Acrobat Pro DC, the steps do that and the tool are given here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.

Hope this helps.

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New Here ,
May 24, 2019 May 24, 2019

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Hi Bani

I can do a simple MSI uninstall using product code

The whole POINT is why Acrobat is not removing Reader DC while selecting option during customization?

This was moved to Enterprise deployment forum for a reason? I'm looking for a stable package for Mass deployment.

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LEGEND ,
May 25, 2019 May 25, 2019

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It will have been moved here because it's the right forum for the question. This is where the experts are on this subject. Do you feel there is a better one?

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New Here ,
May 27, 2019 May 27, 2019

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Thanks Test Screen, wanted to know the reason for the forum change or is there any specific criteria.

if we are in presence of experts i can sleep happily.

coming back to the scenario

Adobe reader DC is installed in the machine . we need to uninstall it during the installation of Adobe acrobat Pro DC . So while creating "Adobe acrobat Pro DC" package we choose the option "Remove all versions of Reader" using Acrobat customization wizard DC. But during the installation of "Adobe acrobat Pro DC"   already installed Adobe reader DC is not getting removed and it just getting upgraded to latest version.

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