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hollyw75859866
Participant
August 20, 2021
Answered

Adobe requesting DOB

  • August 20, 2021
  • 1 reply
  • 10493 views

I am admin on my companies Adobe account.  Many users this morning are complaining to me that they are being prompted to log into Adobe and then they are being prompted to enter their DOB.  This Personally Identifiable Information and most of our users are refusing to provide that information as it is not needed for them to conduct business and use Adobe DC.  I called customer service and was told it had to do with the business migration of our account and that anyone who did not provide a DOB when their user account was initially set up is being prompted to provide it now.  This is not acceptable.  There should be another means by wich Adobe can track and identify users other than using PII.  Please advise.  

    This topic has been closed for replies.
    Correct answer MariusAtAdbe

    Holly I have the same issue.

    All we have is several users wanting to use Adobe Acrobat Pro and they have all been prompted for D.O.B. which tehy rightly do not want to give.

    Seems an own goal by Adobe we are considering moving away from Adobe because of this, plus the new Admin interface is terrible.


    Hi @default806nyhq7tqka ,

    thanks for your message. As pointed out Date of Birth is required for COPPA, GDPR and age verification by certain Adobe Services, using a _personal_ account (Adobe ID & Business ID profile). Enterprise-ready accounts (Enterprise ID & Federated ID) are _company_ accounts that do not require DOB. 

     

    Please have a look into the Adobe Identity Services Whitepaper. Page 7 outlines collected identity data.

    https://www.adobe.com/content/dam/cc/en/security/pdfs/AdobeIdentityServices.pdf

     

    A Creative Cloud Enterprise (CCE) engagement is required to have access to these features. CC Teams is does not offer them and only enables user to use _personal_ accoutns, even when they are on a corporate e-mail address. Please speak to your Adobe reseller / account executive if an CCE engagement is possible for you to enable these features. 

     

    Hope this helps

    Best

    1 reply

    M
    Adobe Employee
    MariusAtAdbe
    Adobe Employee
    August 23, 2021

    Hi @hollyw75859866 

    thank you for reaching out.

    Please note that Adobe IDs and Business IDs are private accounts owned by the end users. Date of Birth is necessary to verify age for certain Adobe Services (e.g. Behance).

    If you do not wish that this information is collected from your users base please provide your users an enterprise-ready account by using Enterprise ID or Federated IDs. 

    More information about switching here: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/switch-user-identity.ug.html

    Please refer to page 7 following here about PPI information stored: https://www.adobe.com/content/dam/cc/en/security/pdfs/AdobeIdentityServices.pdf 

      H
      hollyw75859866Author
      Participant
      August 23, 2021

      This is a company account, and all employees are listed with Business ID.  I followed the steps and there is not an option available for me to edit the Identity Type of our users.  None of the users in our account should be prompted for DOB.     I need steps to get this resolved.  

       

      Thanks

      Holly Wood

      FEDITC. 

      M
      Adobe Employee
      MariusAtAdbe
      Adobe Employee
      August 24, 2021

      @hollyw75859866 

      Thanks for your answer. From the inforation I can see you are an Adobe Creative Coud Teams Direct customer.

      The identity types (Enterprise ID & Federated ID) that do not require the Date Of Birth are only compatitbale with Creative Cloud Enterprise (CCE).

       

      More information about Identity types: https://helpx.adobe.com/enterprise/using/identity.html

       

      With CC teams you can only use Adobe IDs and Business IDs which require DOB. Please contact your Adobe Reseller/Account Executive about CC Enterprise engagement options. 

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