Adobe RUM not updating some computes

Question

Getting this when I look at the logNo new applicable Updates. Seems like all products are up-to-date.2024-03-27 14:33:17.764 RemoteUpdateManager exiting with Return Code (2)The Acrobat version on the PC is  23.8.20555.   The RUM updater should be updating it to 24.1.20615 but it's saying it's already up to date.  Any idea on what causes this?

SuJoshi · Answer

Hi @TallyITGuy3

The return code indicates that one or more updates could not be installed. For example, only two out of three updates might have been installed successfully.
Consider a case where updates are to be installed for Photoshop, Illustrator, and Dreamweaver. However, Photoshop is running on the client machine and so the updates were installed only for Illustrator and Dreamweaver. In this scenario, error 2 will be returned.

Please ensure that the app is closed, and you can try running RUM after restarting the machine.

Here is the help article for more details: https://helpx.adobe.com/enterprise/using/using-remote-update-manager.html

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