Adobe's "access granted" email is blocked by my school's mail server

Forum|Forum|2 years ago
September 2, 2023
1 reply
552 views

Hi all!

I purchased a six-month creative commons subscription using a student discount. The purchase went through and Adobe tech support says they can see that I have an active plan associated with my adobe account but they kept trying to kick me to some sort of Admin Support (I don't have admin access so it denied me). When I sign into the Creative Commons desktop app, under my user name it says "plan information unavailable."

My school's tech support says they cannot make exceptions to the email firewall.

Anyone got any ideas of a workaround so that my 6-month subscription is reflected in the desktop app?

Thanks!

This topic has been closed for replies.

kglad

Community Expert

what's "creative commons" relationship to adobe creative cloud?

and did adobe support say anything about a 6month subscription?

E

Emily32029143r2z6

Participant

My bad, I meant Creative Cloud.

Support told me that I had an active plan and agreed that emails to my school address were being bounced. The technician sent me to a page for Admins to make appointments with experts, but I don't have admin priviliges so I was not able to utilize that service.

kglad

Community Expert

can you add a secondary email address that avoids your school's block?

and what about that 6 month subscription?

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