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Adobe's "access granted" email is blocked by my school's mail server

Community Beginner ,
Sep 02, 2023 Sep 02, 2023

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Hi all!

I purchased a six-month creative commons subscription using a student discount.  The purchase went through and Adobe tech support says they can see that I have an active plan associated with my adobe account but they kept trying to kick me to some sort of Admin Support (I don't have admin access so it denied me).  When I sign into the Creative Commons desktop app, under my user name it says "plan information unavailable." 

My school's tech support says they cannot make exceptions to the email firewall.

Anyone got any ideas of a workaround so that my 6-month subscription is reflected in the desktop app?

 

Thanks!

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Community Expert ,
Sep 02, 2023 Sep 02, 2023

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what's "creative commons" relationship to adobe creative cloud?

 

and did adobe support say anything about a 6month subscription?

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New Here ,
Sep 03, 2023 Sep 03, 2023

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My bad, I meant Creative Cloud.  

Support told me that I had an active plan and agreed that emails to my school address were being bounced.  The technician sent me to a page for Admins to make appointments with experts, but I don't have admin priviliges so I was not able to utilize that service.

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

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can you add a secondary email address that avoids your school's block?

 

and what about that 6 month subscription?

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Community Beginner ,
Sep 03, 2023 Sep 03, 2023

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I should have mentioned that in my initial post: yes, I have both my personal and school email connected to my adobe account.  Haven't been able to have adobe send the confirmation email to that address, unfortunately.

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Community Beginner ,
Sep 03, 2023 Sep 03, 2023

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The six month subscription is through a deal that califonia community colleges negotiated with Adobe.  Their plan is $40 for 6 months but you MUST sign up with your school email as a way to confirm that you are enrolled at one of the associated schools.  I have emailed them through a submission form on the website asking them to allow school confirmation through another route but they haven't responded after 2 weeks.  And they also don't have an email address or customer support number listed.

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

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you've emailed your school or adobe?

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