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Adobe Scam - Don't buy from them anymore

Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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SCR-20231122-jijk.png

Adobe is cheating customers of their money!
I bought Adobe to use, but they suddenly canceled my package for no reason. When I contacted them they just said it was fraud, but I didn't do anything wrong. I bought the plan, added my teammates, and that's it, but they canceled my plan for no reason.
They also did not refund me and only focused on offering me a new plan, but how can I buy again with such a scam company?

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Admin console , Enterprise , Licensing , Teams

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

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contact your credit card vendor to adjudicate this.

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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I spent money to use the service, and now I have to spend time to get my money back?

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

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apparently.

 

we users have no insight into where the blame for your problem lies.

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

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@Rey33779114w9c0 did you purchase from a reseller/partner or try to purchase directly through Adobe. Are you using a VPN to change regional locations?

https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

 

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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I bought directly adobe

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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that rules out vendor fraud, but nothing else.  and again, we have no way to help.

 

you can voice your displeasure, which you've done, and seek a refund from your credit card vendor.

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