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chrish56204312
Participant
February 6, 2024
Answered

Adobe Stock - unable to download (Creative Cloud Pro)

  • February 6, 2024
  • 1 reply
  • 1364 views

When anyone from our company accesses stock.adobe.com, we are no longer able to download images, even though we're a creative cloud pro agency.     It prompts us to pay. 

 

has something changed?

    This topic has been closed for replies.
    Correct answer chrish56204312

    Hi @Kevin Stohlmeyer It might be the case that the user has not selected the correct profile/org name before or after signing in to the Stock website. They should get the "Unlimited Images" option if the user is using the CC Pro Edition license.


    Well, we haven't changed a thing, and we logged in today and it's working across our organization!  Perpahs an internal issue or something -- regardless, i appreciate everyone's feedback, and we're back to normal.   

    1 reply

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 6, 2024

    @chrish56204312 check with your IT Admin - it could be intentional. There are controls via the Adobe Console related to Stock including preventing AI generated downloads - when we have that activated, images with AI show as "purchase" and do not allow downloads. You can filter these results in the Search Filter panel in Stock.

    C
    chrish56204312Author
    Participant
    February 6, 2024

    Thank you!  I am the IT admin, haha.  Small agency. 

    I confirmed just now that every image type is not allowing downloads, and I see this in my account icon top right ("no plan")

    I confirmed our account is up to date, pro plan is active, everyone's licenses are working just fine

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    February 7, 2024

    Not enterprise

    Isnt adobe stock free for creative cloud pro?  Says so on their site... up until 4 days ago downloads were no issue, see attached where it says included in our account.

    Now, that same image comes up with a price when attempting to download (tried multiple browsers just incase a cookie issue...)


    @chrish56204312 The CC Pro license allows you to download/license only Standard images from the Stock website, not videos, AI-generated, 3D, etc.

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