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Bettina361760594wp0
Participant
March 19, 2024
Answered

Adobe VIP customer cannot access invoice history

  • March 19, 2024
  • 3 replies
  • 1051 views

We are facing difficulties of claiming our invoices from Adobe.

We tried many troubleshooting processes with unfortunately no success, the invoice history should be available in the "Account" tab (according to the knowledge article: https://helpx.adobe.com/in/enterprise/using/manage-invoices.html#:~:text=Sign%20in%20to%20the%20Admin%20Console.,amount%2C%20and%20status%20of%20payment.) still it is nowhere to be found.

Tried changing the contract owner to eliminate the possibility of computer/account issues.

Has anyone experienced something like this before? Any help would be deeply appreciated as we are kind of circling around this issue for quite some time now.

    This topic has been closed for replies.
    Correct answer SuJoshi

    @Bettina361760594wp0 

    I checked, and you have a VIP contract. Kindly contact your Account Manager or register using the below link to get the invoice: https://anyware.adobe.com/acis/home

    It is available for the orgs who have DIRECT contracts.

    3 replies

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    March 20, 2024

    @Bettina361760594wp0 

    I checked, and you have a VIP contract. Kindly contact your Account Manager or register using the below link to get the invoice: https://anyware.adobe.com/acis/home

    It is available for the orgs who have DIRECT contracts.

    B
    Bettina361760594wp0Author
    Participant
    March 20, 2024

    it is all resolved now, I thought I share it here as well maybe someone else will find it useful 

    thank you

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 20, 2024

    If you have a vendor, invoicing is the vendors responsibility. We are using a vendor and they invoice us, and we pay them. So there is no invoice to be found in the admin console. 

    ABAMBO | Hard- and Software Engineer | Photographer
    B
    Bettina361760594wp0Author
    Participant
    March 20, 2024

    Hi Abambo,

    thank you very much for looking into this case. We have our invoices in anyware.adobe.com

     

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 20, 2024

    Only the contract owner can access those information. If the contract owner is no more available (because they left the company), and you are an admin (as it looks that you are), you should contact Adobe customer care via the admin console. If you are not an admin, you need to contact an admin for doing so. Check here: https://helpx.adobe.com/enterprise/using/change-contract-owner.html

    ABAMBO | Hard- and Software Engineer | Photographer
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