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nmaldonado
Participant
July 14, 2020
Answered

adobe vip team plan - what to do with license when user moves from old pc to new pc

  • July 14, 2020
  • 1 reply
  • 700 views

We have some users working from home with temp laptops that have the adobe vip team plan Adobe Pro DC (Acrobat) license assigned and app installed.

 

When they move back to their office desktop, will they have to unassign their license and uninstall the cc/acrobat apps on their laptops before reassigning their license and installing the cc/acrobat apps on their desktop or does the adobe vip team plan license allow the user to install a second copy of the cc/acrobat apps on their desktop without unassigning the license and uninstalling the first copy on their laptop?

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Correct answer SuJoshi

Hello,

The workflow which you describe confirmed that you are using a named user license. You can install the creative cloud apps on more than one computer, activate (sign-in) on two, but use them on only one computer at a time.

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
July 14, 2020

Hello,

If you are using the named user license then it lets you install your apps on more than one computer, activate (sign-in) on two, but use them on only one computer at a time.

    N
    nmaldonadoAuthor
    Participant
    July 15, 2020

    I not sure what "named user license" is.  All i know is we purchased a number of licenses thru the adobe vip team plan and then assigned the licenses to specific users via their company email address thru the admin console. the licenses can be unassigned and reassigned to different users by changing the email address associated with the license.

     

    So, I'm still not sure if a user with an assigned license and app installed on one computer can install the app on a second computer under the same assigned license knowing that they can only use one at a time.

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    July 15, 2020

    Hello,

    The workflow which you describe confirmed that you are using a named user license. You can install the creative cloud apps on more than one computer, activate (sign-in) on two, but use them on only one computer at a time.

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